About the Role

We're looking for an Automations Engineer (Business Operations) to help us design, build, and scale intelligent automation across the organisation.
This role focuses on using agentic AI, workflow automation, and low-code/no-code tools to eliminate manual work, improve data flow, and enhance how teams operate - across marketing, sales, training operations, and customer service.
You'll work closely with business stakeholders to translate operational pain points into automated, reliable, and scalable systems.

What You'll Do

Design and implement end-to-end business automations across departments

Build and maintain workflows using tools such as Microsoft Power Automate, n8n, and similar automation platforms

Develop agentic AI workflows involving multi-step logic, decision-making, and task orchestration

Integrate internal and external systems using APIs, webhooks, and data connectors

Automate operational processes such as lead handling, data syncing, notifications, approvals, and reporting

Work with CRM, ERP, email, messaging, forms, and database systems to ensure smooth data flow

Improve data accuracy, operational speed, and visibility across business processes

Document automation logic, workflows, and SOPs for maintainability and handover

Continuously identify opportunities to reduce manual effort and operational friction

What We're Looking For

Background in Business Analytics, Information Systems, Engineering, Computer Science, or related fields

Strong interest in business process automation, AI-driven operations, and system integration

Hands-on experience or strong familiarity with automation tools such as Microsoft Power Automate, n8n, Zapier, or Make

Understanding of API integration concepts (REST APIs, webhooks, authentication)

Ability to translate business workflows into logical, maintainable automation flows

Comfortable working with structured data (tables, spreadsheets, forms, databases)

Analytical, structured, and solution-oriented mindset

Able to communicate clearly with both technical and non-technical stakeholders

Fresh graduates with strong project, internship, or portfolio experience are welcome.

Nice to Have (Not Required)

Experience with Power Apps, Power BI, or the Microsoft ecosystem

Exposure to agentic AI, LLM workflows, or AI orchestration frameworks

Basic scripting knowledge (Python, JavaScript, or similar)

Experience automating CRM, ERP, marketing, or customer service platforms

Understanding of data governance, access control, and basic security practices

Why Join AKC

Work on real operational problems with immediate business impact

Build AKC's automation and AI capability from the ground up

Exposure to cross-functional processes across marketing, sales, operations, and training

High ownership, autonomy, and room to experiment responsibly

A role that evolves as our automation maturity and AI adoption grow