To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Serve as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle
Work to optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short- and long-term product service revenue performance
Drive continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training
Influence early PLC designs to include features that will optimize KLA's service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection
Participate in difficult beta and sustaining escalation efforts, analyze data from various sources, and work with divisional experts to provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)
Leverage learning and knowledge across the Technical Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools
Work with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Train the trainer and teach or co-teach initial courses. Audit service training courses to ensure their quality.
Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors
Perform hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.
Travel to Beta sites for support of new tool installations/upgrades and for escalation support for new products. Travel can be up to 20%.

Minimum Qualifications

Bachelor's degree or above in electrical/electronic/mechanical/optics engineering.
Hands-on and system level troubleshooting experience in semiconductor industry are required.
Must be able to work with wide variety of technologies, including mechanics, electronics, optics and software.
Organized, detailed, productive, consistent, team player.
Strong analytic and data analysis skills.
Strong written and verbal communication skills.
Experience with Tech Support, Product Engineer, NPI, Manufactory Design Engineer, Design Engineer is a plus.
Experience with KLA products is a plus.
Experience with Reliability Engineering is a plus.
Software knowledge in Python, Visual Basic is a plus.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews-whether virtual or in person-is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

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