Job Scope:

Address customer enquiries and feedback received via different touchpoints(including face-to-face, hotline and emails) promptly and professionally
Handle facility bookings, programme registrations and over-the-counter paymentcollections
Follow up with designated departments and/ or escalate issues to supervisors toensure timely and appropriate actions are taken to resolve customer feedback andenquiries
Keep records of customer interactions, including lost and found items, in the CRMsystem according to the established criteria and guidelines
Maintain secure custody of found property
Update notice and display boards with the public activities/ events conducted withinthe premises, and the appropriate environmental and service information
Perform daily settlements and financial reconciliations for revenue submissions
Identify improvements and propose recommendations to address operationalchallenges and enhance customer experience
Ad-hoc duties and projects as assigned or needed

Location: National Stadium

Salary:

S$14 /hour for weekdays

S$16 /hour for weekends

Shift A: 0630 - 1600

Shift B1: 0830 - 1800

Shift B2: 1300 - 2230

Requirements:

Able to work weekends, public holidays, and shift hours (morning, afternoon, evening, and event days).

Able to communicate politely with guests, provide information, and give directions.

Comfortable working in a sports or events environment, including managing occasional crowd flow.

Able to use basic computer systems (e.g., checking bookings, entering data, and following up on cases).

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

Customer Care Service Executive (Part Time)| National Stadium / Kallang