Position Overview

An End User Computing (EUC) Project Engineer supports the implementation and deployment of End-user devices (desktops, laptops, clinical workstations, tablets and peripherals etc) for new hospitals, clinics, wards etc and administrative areas.

This role involves troubleshooting hardware and software issues during implementation, integration with hospital systems and post-live support and smooth handling to operations team.

The EUC Engineer works closely with other IT teams to deliver high-quality service and support.

Role & Responsibilities

Deploy, configure, and support end user devices (desktops, laptops, clinical workstations, tablets)
Install and configure peripherals (printers, scanners, barcode readers, docking stations)
Setup and validate access to clinical systems (e.g. EMR and other clinical applications)
Perform network connectivity checks and basic LAN/Wi Fi troubleshooting
Provide on site EUC support during UAT, go live, and post implementation stabilization phases
Troubleshoot hardware and software issues and escalate to relevant teams where required
Maintain accurate asset inventory, deployment records, and project documentation
Ensure compliance with SingHealth / Synapxe IT standards, cybersecurity, and operational policies

Procurement & Project Funding Responsibilities

Lead and manage ITQ / RFP processes for non standard IT equipment required for the EUC project scope, in accordance with SingHealth / Synapxe procurement governance
Define, validate, and document technical specifications and scope requirements in collaboration with clinical users, Applications, Infrastructure, and other stakeholders
Coordinate closely with ALPS / Procurement to ensure appropriate sourcing strategy, tender compliance, and timely execution
Conduct technical evaluation of vendor submissions and provide inputs for commercial evaluation where required
Prepare and endorse Technical Evaluation Reports (TER) and support award recommendations
Drive project funding approvals by preparing clear scope justifications, cost breakdowns, and supporting documentation for Project Approval and Award Approval
Ensure alignment between approved project scope, budget, and procurement activities, minimising risks of variation orders (VOs)
Provide clarifications and responses during procurement reviews, audits, and approval forums (e.g. ERPSC)

Requirements

Diploma or Degree in IT, Computer Science, or related discipline
Experience in EUC support, IT deployment, or largescale IT rollout projects
Familiar with procurement process and project management
Healthcare or clinical IT environment experience is advantageous
Working knowledge of:

Windows OS and Microsoft Office
Active Directory and user account management
Basic networking (LAN / WiFi troubleshooting)

Strong problemsolving, communication, and stakeholder coordination skills
Excellent end user, stakeholder and vendor management
Ability to operate effectively in a fastpaced, missioncritical environment
Open to travel to different sites to support as and when required
2 years contract

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Associate EUC Engineer - Project Management (EUC)