About the role

Act as the key point of contact for customer quality issues, ensuring timely investigation, resolution, and communication. Develop and implement Quality Assurance initiatives to maintain process stability, manage risks, and ensure compliance with customer and regulatory requirements.

Location is in the North, with company bus transport islandwide.

Key responsibilities

Conduct process and internal quality audits, driving effective corrective actions and closure of audit findings

Establish and strengthen in-process quality control measures to enhance defect prevention and risk mitigation

Train and guide QA engineers and operators on customer requirements, standard operating procedures, and quality best practices

Perform process, product, equipment, and recipe qualifications to ensure readiness and compliance prior to production release

Review and approve quality exception events, including SBL, SYL, OOC, and OOS cases

Lead regular quality review meetings with Operations to evaluate performance, quality risks, and improvement initiatives

Drive continuous improvement programs focused on defect reduction, product quality enhancement, and operational excellence

Lead root cause analysis (RCA), Failure Mode and Effects Analysis (FMEA), and 8D investigations, ensuring effective implementation of corrective and preventive actions (CAPA)

Monitor process performance through SPC, process verification, and quality audits to sustain robust manufacturing controls

Develop, maintain, and ensure compliance of quality documentation, including Control Plans, APQP, PPAP, FMEA, and MSA

About you

Diploma or Degree in Electrical Engineering, Electronic Engineering, Quality Engineering, or a related discipline

Minimum 3 years of experience in Quality Assurance, Quality Engineering, Customer Quality, Manufacturing Quality, or a related function

Experience managing customer quality issues, complaints, audits, and stakeholder communications is highly advantageous

Knowledge of quality tools and methodologies such as 8D, FMEA, SPC, CAPA, APQP, PPAP, MSA, and Root Cause Analysis

Familiarity with ISO 9001, IATF 16949, and automotive quality standards will be an added advantage

Strong analytical, problem-solving, communication, and stakeholder management skills

Ability to work effectively with cross-functional teams, customers, and manufacturing operations

Interestedcandidates who wish to apply for the advertised position, please click APPLYNOW or email an updated copy of your resume/cv.

We regret that onlyshortlisted candidate will be notified.

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EA License No:19C9682

EA Personnel No:R1332294

EA Personnel Name:Ng Yih Hau ( Jonathan )

Senior / Staff Engineer, Customer Quality Engineering ( Semiconductor )