[What the role is]

We are seeking a Jobs-Skills Analyst (Intelligence Products) to develop and manage Jobs-Skills Intelligence (JSI) products that enable more pre-emptive and data-informed workforce, training and skills-related decision-making.
The role will support the development, adoption and continuous improvement of SWDA's Jobs-Skills Intelligence products, insights and resources by identifying stakeholder needs, translating jobs-skills intelligence into actionable products, and coordinating delivery across Product, Customer Success, Content Strategy, Partnerships and Analytics teams.
By working closely with enterprises, training providers, policymakers and ecosystem partners, the role will develop, codify and enhance Jobs-Skills Intelligence products, ensuring that intelligence is translated into practical applications, stakeholder value and measurable outcomes.

[What you will be working on]

1. Jobs-Skills Intelligence & Sense-Making

. Monitor labour market developments, business transformation, technology adoption and workforce trends to identify emerging implications for jobs and skills.

. Analyse and synthesise information from multiple sources to identify meaningful trends, issues and opportunities.

. Translate complex workforce and jobs-skills intelligence into clear, actionable insights relevant to stakeholder and organisational needs.

. Maintain a forward-looking perspective on workforce transformation, future jobs and skills developments.

2. Intelligence Product Development & Management

. Develop and manage Jobs-Skills Intelligence products, resources and use cases aligned to organisational priorities and stakeholder needs.

. Define product objectives, intended users, use cases, expected outcomes and measures of effectiveness.

. Translate intelligence into fit-for-purpose products such as insights, datasets, dashboards, frameworks, tools, articles and decision-support resources.

. Maintain and enhance assigned products through regular refreshes, updates and prioritised improvements.

. Apply AI and other appropriate tools to strengthen intelligence development, synthesis and product enhancement.

3. Stakeholder Needs & Use-Case Development

. Engage enterprises, training providers, policymakers, intermediaries and ecosystem partners to understand workforce and skills challenges and intelligence needs.

. Gather and synthesise stakeholder requirements, user feedback and other signals to inform product development and prioritisation.

. Develop and codify new JSI use cases by translating stakeholder challenges into actionable intelligence products and measurable outcomes.

. Validate products and use cases with stakeholders to strengthen their relevance, usability and applicability.

4. Product Adoption, Performance & Continuous Improvement

. Track product adoption, utilisation, stakeholder feedback, performance and outcome indicators to assess effectiveness.

. Identify opportunities to improve products, resources and user experiences based on evidence and stakeholder feedback.

. Establish feedback loops to ensure user needs and usage insights inform product priorities and enhancements.

. Support co-creation and capability-building efforts that encourage effective application of JSI in workforce and skills-related decision-making.

5. Cross-Functional Delivery & Partnership

. Work closely with Product, Customer Success, Content Strategy, Partnerships and Analytics teams to coordinate the development, delivery, adoption and improvement of intelligence products.

. Manage assigned projects and workstreams across multiple stakeholders, dependencies and priorities.

. Facilitate alignment between intelligence generation, product development and stakeholder application.

. Contribute effectively in independent, agile and multidisciplinary teams, adapting quickly as priorities and user needs evolve.

[What we are looking for]

Skills/Knowledge

Strong analytical and critical thinking skills, with ability to interpret workforce, labour market and jobs-skills developments.
Ability to synthesise complex information into actionable insights and fit-for-purpose products.
Strong stakeholder engagement, communication, project management and cross-functional collaboration skills.
Good product and user orientation, with ability to translate stakeholder needs into relevant solutions and improvements.
Comfortable with data, analytics and AI tools to support intelligence development and decision-making.

Experience/Personal Traits

Relevant experience in jobs-skills intelligence, workforce planning, analytics, strategy, economic development or related fields would be advantageous.
Experience developing or improving products, resources, frameworks or workstreams based on stakeholder needs and feedback.
Strong interpersonal skills and ability to work effectively with diverse stakeholders.
Curious, agile and self-directed, with a strong interest in workforce transformation and future jobs and skills.
Able to thrive in independent, agile and cross-functional teams.

Our Core Competencies (OCCs)

Thinking Clearly and Making Sound Judgements

You collect and analyse different sources of information to aid your assessment of the problem at hand.
You consider and evaluate possible solutions and propose the most appropriate one.

Serving with Heart, Commitment and Purpose

You serve citizens with empathy while respecting standard operating procedures and policies.
You prioritise work tasks to deliver on agency and whole-of-government outcomes.
You show consideration for stakeholders by engaging them throughout a project and keeping them updated on plans and progress.

Working as One Public Service

You understand how your work contributes to whole-of-government outcomes.
You reconcile differences in opinions and develop a plan to achieve common goals.
You contribute and share information and knowledge within and across agencies.
You build and maintain a strong network of contacts within and across agencies.

Working Effectively with Citizens and Stakeholders

You actively reach out to citizens and stakeholders to gather feedback.
You identify gaps in meeting their needs and propose possible solutions to close these gaps.
You work with citizens and stakeholders to co-create solutions to advance a common good.
You explain policy intent and processes in a way that signals care and concern for citizens and stakeholders.

Improving and Innovating Continuously

You constantly experiment with ideas to improve work processes and service delivery while managing risks and mitigating the potential impact of change.
You consider the perspectives of different stakeholders in your efforts to streamline work processes.

Keep Learning and Putting Skills into Action

You proactively keep up with, and apply, new knowledge in your work domain.
You seek and embrace learning opportunities for personal and professional growth within and beyond your work domain.
You share your learnings with colleagues and encourage them to put new knowledge into practice.

Successful candidates will be offered a contract until 30 December 2028.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out for details on the CSP.

Jobs-Skills Analyst, Intelligence Products (IPPD) [Contract till 30 Dec 2028]