JOB DESCRIPTION

Position: Operation Supervisor - Route Planning & Service Coordination
Department: Operations - Hygiene Company

1. Job Summary

To oversee daily service operations, plan and optimise service routes, coordinate technicians schedules, and ensure all service jobs are completed efficiently and on time. The role requires strong planning, coordination, and problem-solving skills to ensure smooth daily operations and maintain high service standards.

2. Key Responsibilities

A. Route Planning & Scheduling

Plan and optimise daily service routes to minimise travelling time and transportation costs.
Assign service jobs to technicians based on location, workload, skills, and job priority.
Arrange daily schedules for servicing, maintenance, repairs, and urgent call-outs.
Adjust routes and schedules to accommodate urgent jobs, delays, and changes in customer requirements.

B. Service Operations Coordination

Oversee daily service activities and monitor job progress to ensure timely completion.
Coordinate with technicians, customers, and internal departments on service appointments and job requirements.
Ensure technicians have the necessary tools, equipment, and materials before attending service jobs.
Monitor outstanding, pending, and incomplete service orders and arrange follow-up actions.

C. Team Supervision

Supervise and support technicians and drivers in their daily work.
Monitor attendance, punctuality, work performance, and productivity.
Ensure employees comply with company procedures, safety requirements, and service standards.
Resolve operational issues and escalate major problems to management when necessary.

D. Documentation & Reporting

Monitor and update service orders, job sheets, and daily service reports.
Track completed and outstanding jobs and maintain accurate service records.
Prepare daily and periodic operational reports for management.
Coordinate with the administration team on service schedules, customer updates, and documentation.

E. Inventory & Equipment Coordination

Coordinate the availability of spare parts, tools, and materials required for service jobs.
Monitor stock usage and arrange replenishment when necessary.
Ensure company vehicles and service equipment are properly maintained and ready for daily operations.

3. Minimum Qualifications & Requirements

Minimum GCE O Level or equivalent.
At least 2-3 years of relevant experience in operations, service coordination, logistics, or a related field.
Experience in route planning, technician scheduling, or field service management is preferred.
Proficient in Microsoft Excel, Word, and basic computer systems.
Familiarity with Singapore roads and route-planning applications.
Good communication, organisational, coordination, and problem-solving skills.
Able to multitask, work independently, and perform under pressure.
Responsible, proactive, detail-oriented, and able to supervise a team effectively.
Prior experience supervising technicians or drivers will be an advantage.

4. Key Performance Indicators (KPIs)

Efficiency and accuracy of daily route planning.
Percentage of service jobs completed on time.
Reduction in unnecessary travelling time and transportation costs.
Number of outstanding or overdue service jobs.
Technician productivity and customer satisfaction.
Accuracy and timeliness of operational reports.

5. Employment Details

Working Location: Singapore
Working Hours: 5.5 days per week
Department: Operations