Job Summary

To support the end-to-end delivery of Investor Services by processing investor onboarding and lifecycle activities accurately, in accordance with fund governing documents and internal controls requirements. The role provides timely and responsive service to clients and investors while maintaining complete records and escalating exceptions appropriately.

Job Duties and Responsibilities

. Process investor activities accurately and within agreed deadlines, including subscriptions or commitments, capital calls, distributions, redemptions where applicable, transfers and investor detail changes.

. Review investor instructions and supporting documentation for completeness, authorised signatures, fund eligibility, notice requirements and compliance with fund governing documents and procedures.

. Set up and maintain investor, commitment and transaction data in the relevant investor servicing systems, ensuring records are complete and accurate.

. Prepare and issue investor communications and transaction documents, including acknowledgements, capital call notices, distribution notices, contract notes, statements and other periodic reports.

. Support fund closings and subsequent closings, including the processing of new or increased commitments and coordination of related investor documentation.

. Maintain investor capital activity records and support the reconciliation of commitments, contributions, distributions and outstanding balances with Fund Accounting and other internal teams.

. Coordinate investor payment activities in line with established payment controls, authorised bank instructions and internal approval requirements.

. Respond promptly and professionally to investor and client enquiries, escalating exceptions, missing information and time-sensitive matters to the supervisor or manager.

. Work closely with Fund Accounting, AML/KYC, Tax, Client Service, Cash and other operational teams to meet client deliverables and resolve breaks or exceptions.

. Perform self-review and quality checks to ensure transactions, correspondence, reports and attachments are accurate before submission for review or release.

. Maintain complete records and audit trails in accordance with internal policies, procedures, information classification requirements and applicable regulations.

. Assist with new fund launches, client onboarding, system setup, procedure documentation, testing and change initiatives.

. Identify recurring issues and contribute to process improvements, standardisation and risk reduction within the Investor Services team.

. Support team knowledge sharing, cross-training and operational coverage as required.

Knowledge, Skills & Experience Required

. Degree in Accounting, Finance, Business or a related discipline, or equivalent relevant experience.

. Relevant fund administration or transfer agency experience, preferably supporting hedge, private equity, private credit, real assets or other closed-ended alternative funds.

. Working knowledge of hedge/private equity fund structures and investor lifecycle events, including commitments, capital calls, distributions, transfers and closings.

. Understanding of investor eligibility, authorised-signatory and payment-control requirements.

. Strong administrative, organisational and business support skills, with the ability to manage multiple deadlines and work calmly under pressure.

. Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint experience with investor servicing or transfer agency systems is an advantage.

. Strong written and verbal communication skills, with the ability to communicate clearly with clients, investors and internal teams.

. High level of accuracy, ownership and attention to detail, including the ability to self-review work before submission for approval.

. Proactive and able to work independently while contributing effectively as part of a team.

Core Competencies

Accurate and precise
Control and risk focused
Client and investor focused
Team oriented . Organised and able to prioritise
Flexible and adaptable
Proactive and self-reliant
Strong communication skills

Investor Services Associate 2