Job Summary and Key Objectives:

-To provide a good technical service support to customers to achieve company's goals and objective and supporting company's business growth plans.

Requirements:

Candidate must possess at least Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent.
At least 3 Year(s) of working experience in the related field is required for this position.
Required Skill(s): Computer, Microsoft Office
Able to travel Overseas and on short notice occasionally.
Preferably specialized in Field Service for SMT and Semiconductor Equipment/Machinery.
Able to Standby and work on weekend or Public Holidays.
Training will be provided.
Only candidates with field service experience will be consider.
Able to work hands-on and familiar to work in clean-room environment.
This is a role that requires candidate to be self-orientated and independent.

Key Responsibilities includes:

Prepare Service jobs and machine parts quotation instruction to Administrator.
Submit warranty claims to factory on behalf of customer.
Travel to customer site to perform installation, commissioning, field retrofit, calibration, preventive maintenance, troubleshoot and repairs of company products.
Prepare and submit Field service report to customer on-site.
Prepare and submit technical documents such as commissioning/Installation reports, quality reports, calibration reports, preventive maintenance reports to customers / suppliers.
Answer customer questions relating to technical and service problems with tactful manner and courtesy. And thus, built good rapport with customers.
Practice continuous improvement by staying up to date with new knowledge of equipment modifications, new systems, and related technical information.
To review and improve efficiency on technical service procedures from time to time.
Conduct technical training for company products to customers or newly joined technical staffs.
Take initiative to create of additional services or referral of product sales opportunities to the sales team.
Share customer feedback to colleagues to innovate and create positive long-term benefits.
Manage all resources, materials and equipment required for each project to deliver the project effectively and efficiently.
Able to work with Sales team to support for some sales activities.
Timely report to Service Manager on all service activities situation and updates.
Assist to Service Manager to manage Master Service activities schedule.

Remuneration:

.5-day work week (Monday to Friday. 9am to 6pm)

.Competitive salary

.Car allowance

.Mobile phone allowance

.Private health insurance and CPF Contribution

Field Service Engineer / Assistant Engineer