Job Description

To provide client-centric care coordination, discharge planning, monitoring/evaluation and education for clients and their families on Home Care Services offered by NTUC Health Co-Operative Ltd.

You will need to:

(a) Information and Referral (I & R)

Manage walk-in, online and phone enquiries on NTUC Health services.
Understand the needs of customers through the use of screening tools, and promote a suitable package of NTUC Health services to customers.
Collaborate with NTUC Health divisions and external partners on service referrals, submit referral forms and ensure follow-up on action points.

(b) Service Coordination

Administer the coordination of services requested by clients.
Ensure proper documentation on the systems and paper filing are completed on a timely basis.
Work closely with internal stakeholders when applicable to ensure the smooth delivery of service, i.e. Home Personal Care (HPC) service is carried out by Care Associate.
Assist in appointment scheduling for various Home Care services.

(c) Case Management

Conduct regular home visits and telephonic follow-ups on a monthly basis to engage and build rapport with clients and their caregivers, and obtain feedback on the services rendered.
Collaborate with other social and health partners to recommend care programs according to the needs of clients, and assist with appeals submission when applicable.
Counsel and educate caregivers on providing appropriate care, support and financial assistance.
Arrange for a reassessment of care plans with clients on a 6-monthly basis. This is to determine if the client is required to continue to receive the service.
Work closely with the Operations and Nurse Manager on discharging clients from service.

(d) Service Development

Participate in regular programme development and evaluation in order to meet the needs of an evolving eldercare sector.

(e) Revenue Growth & Service Utilisation

Support in initiatives to drive revenue growth and enhance service utilisation by identifying opportunities, optimising resources, and implementing strategies to achieve business KPIs and maximise client satisfaction and impact within the zone(s).

Qualification

You should:

Possess a Diploma or Advanced Diploma in a healthcare-related discipline
Have at least three years of experience in community healthcare settings in Singapore
Be proficient in Google Workspace and Microsoft Office applications
Demonstrate good customer service and communication skills, with the ability to engage effectively with both internal and external stakeholder
Be fluent in English and at least one additional local language to communicate effectively with elderly clients and their families
Be a strong team player with the ability to multitask
Enjoy interacting with people and collaborating within teams
Be able to work independently and meet deadlines
Have a passion for community service and a service-oriented mindset

Other Information

It would be great if you:

Have experience working in the eldercare/healthcare/community care or client facing sectors
Have the ability to converse in local dialects to facilitate effective communication with elderly clients and their next-of-kin

Senior Care Coordinator, Home Care (1 Year Contract)