Company Overview

We are an expanding Food & Beverage business in Singapore, operating multiple restaurant brands and food outlets, including Tangpinxuan, Chuantangji and other established dining concepts.

Our business focuses on delivering quality food, efficient restaurant operations and consistent customer service. As our operations continue to expand, we are seeking a responsible and motivated F&B Supervisor to support daily outlet management and maintain high operational standards.

Job Responsibilities

1. Daily Restaurant Operations

Supervise daily operations of restaurants and food outlets to ensure smooth and efficient service.
Monitor food preparation, service standards and overall outlet performance.
Ensure compliance with operational procedures and company policies.
Assist management in coordinating operational activities across different outlets when required.
Handle daily operational issues and support service improvements.

2. Staff Supervision and Training

Supervise and coordinate service and kitchen support staff.
Assist in staff scheduling, attendance monitoring and manpower deployment.
Conduct on-the-job training for new and existing employees.
Monitor staff performance, discipline and service standards.
Support management in improving employee productivity and teamwork.

3. Customer Service Management

Maintain high standards of customer service and dining experience.
Handle customer enquiries, feedback and complaints professionally.
Resolve service-related issues promptly and effectively.
Build positive customer relationships and encourage repeat business.

4. Food Safety and Quality Control

Ensure compliance with Singapore Food Agency (SFA) requirements and applicable food hygiene regulations.
Conduct regular checks on outlet cleanliness, food handling and hygiene standards.
Monitor food quality, presentation and consistency.
Ensure proper storage, stock rotation and handling of ingredients and supplies.

5. Inventory and Cost Control

Assist in monitoring daily inventory and stock levels.
Coordinate with suppliers and internal teams on replenishment requirements.
Monitor food wastage and support cost-control measures.
Assist in preparing operational reports, including sales, inventory and staff performance.

Job Requirements

Diploma or equivalent qualification in Hospitality, Food & Beverage Management, Business Management or a related discipline is preferred.
At least 2 years of relevant experience in the F&B industry, preferably in a supervisory role.
Good understanding of restaurant operations, customer service and food hygiene practices.
Strong leadership, communication and problem-solving skills.
Ability to supervise teams and work effectively in a fast-paced environment.
Good organisational and time-management skills.
Basic computer literacy and familiarity with POS systems and operational reporting.
Willingness to work rotating shifts, weekends and public holidays when operationally required.
Experience in managing multiple food outlets will be an advantage.

What We Offer

Opportunities for career development and advancement.
Exposure to multi-outlet restaurant operations.
Structured on-the-job training and operational support.
A collaborative and growing F&B working environment.

We welcome applications from candidates who are committed to delivering high operational standards and excellent customer service.

F&B supervisor