Company Overview

Your Health Comes First!

Welcome to PanCare Medical Clinic. Our team is dedicated to providing patients with comprehensive services to benefit their health and well-being. With our streamlined registration system and responsive diagnosis procedure, we have more time to focus on helping patients find treatments to feel better and connecting them with resources to help them stay that way.

Primary Care Ranging from acute illnesses to chronic diseases, our team is dedicated to be your partner in providing well-rounded care for you and your family.

Job Summary

The Senior Nurse Manager is responsible for leading and overseeing nursing operations to ensure high standards of patient care, clinical quality, and service excellence. This role manages nursing teams, supports workforce planning, develops nursing capabilities, and ensures compliance with healthcare regulations, policies, and accreditation standards. The Senior Nurse Manager works closely with multidisciplinary teams to drive operational efficiency, patient safety initiatives, staff engagement, and continuous improvement across clinical services. Key responsibilities also include budgeting, resource allocation, performance management, and strategic planning to support organizational goals.

JOB PURPOSE

.The Senior Nurse Manager (SNM) provides senior nursing leadership, strategic oversight, and clinical governance across multiple wards or service areas to ensure the delivery of safe, high-quality, patient-centred care.

.The role is responsible for driving nursing operational excellence, workforce performance, regulatory compliance, quality improvement and patient safety outcomes across the facility.

.The SNM serves as a key member of the nursing leadership team, supporting organizational strategy, service development and transformation initiatives.

.The role provides oversight to Nurse Managers and frontline leaders, ensuring consistent implementation of clinical standards, policies, and professional practice frameworks.

.The SNM plays a critical role in incident oversight, escalation management, staff capability building and leadership pipeline development.

.Acts as the Head of Nursing (HON) delegate in the absence of senior nursing leadership to ensure continuity of care delivery and operational stability.

. Works closely with senior management, medical teams, allied health professionals and operational leaders to align nursing services with organizational goals.

SCOPE AND RANGE

Clinical Leadership & Service Oversight

The Senior Nurse Manager is accountable for overarching clinical standards and service quality by:

.Providing senior leadership oversight & management across multiple wards or nursing cubicles

.Ensuring consistent delivery of safe, evidence-based and person-centred nursing care

.Overseeing adherence to nursing protocols, care pathways and Standard Operating Procedures (SOPs)

.Overseeing adherence to nursing protocols, care pathways and Standard Operating Procedures (SOPs)

.Conducting senior leadership ward rounds and safety walkabouts

.Supporting complex case management and escalation processes

.Ensuring effective clinical governance structures are implemented and maintained

.Leading high-risk patient safety programs (falls prevention, pressure injury prevention, MDRO management, tracheostomy care, wound care programs, etc.)

.Providing senior clinical leadership during emergencies, outbreaks and critical incidents

.Leading facility-wide clinical improvement initiatives and transformation projects

.Supporting Nurse Managers in managing deteriorating patient situations

Staff Leadership, Performance & Workforce Development

The Senior Nurse Manager leads nursing workforce performance and leadership development by:

.Providing leadership oversight to Nurse Managers, Assistant Nurse Managers and Overall-in-charge (OIC) teams

.Ensuring leadership capability development and succession planning

.Reviewing workforce deployment strategies and manpower optimization

.Overseeing staff performance management frameworks and leadership appraisal outcomes

.Supporting complex disciplinary and performance management cases in collaboration with HR

.Promoting a culture of professionalism, accountability and ethical practice

.Driving leadership competency development programs

.Supporting mentoring and coaching frameworks for emerging nurse leaders

.Strengthening staff engagement and retention strategies

Quality, Patient Safety &Clinical Governance

The Senior Nurse Manager is responsible for driving organization-wide quality and safety performance by:

.Leading facility-level quality improvement programs aligned with organizational KPIs

.Overseeing clinical audit programs including medication safety, falls prevention, infection control and documentation compliance

.Reviewing incident trends and leading high-risk case reviews

.Approving and overseeing Root Cause Analysis (RCA) processes and improvement plans

.Ensuring implementation of corrective and preventive actions

.Monitoring patient safety indicators and reporting outcomes to senior management

.Promoting a strong safety culture and just culture principles

.Driving evidence-based practice adoption across nursing services

.Tracking improvement outcomes and reporting progress to management committees

.Collaborating with multidisciplinary teams to lead continuous improvement initiatives

Resource & Manpower Coordination

The Senior Nurse Manager ensures effective resource and manpower stewardship by:

.Providing strategic oversight of manpower planning and deployment frameworks

.Ensuring safe nurse-to-patient ratios and optimal skill mix across services

.Reviewing roster efficiency, overtime utilization and workforce productivity

.Supporting leave planning governance and manpower continuity planning

.Overseeing locum and agency workforce governance frameworks

.Ensuring staff wellbeing and workload sustainability

.Supporting cost-efficient resource utilization and budget stewardship

.Overseeing ward operational readiness and equipment utilization

Regulatory Compliance, Accreditation& Audits

The Senior Nurse Manager ensures organizational compliance with regulatory requirements by:

.Ensuring alignment with Hospital to Home (HHOM) program requirements, Ministry of Health (MOH) licensing conditions and Singapore Nursing Board (SNB) professional standards

.Leading regulatory inspection readiness and accreditation preparation

.Overseeing implementation of organizational clinical governance frameworks

.Ensuring compliance with policies, SOPs and professional practice standards

.Leading internal and external audit preparation and response

.Reviewing compliance gaps and directing corrective action plans

.Ensuring documentation readiness for regulatory reporting

.Overseeing infection prevention and control governance

.Supporting licensing renewal exercises and accreditation programs

.Reviewing performance and compliance dashboards

Administrative Reporting & Stakeholder Engagement

The Senior Nurse Manager provides leadership oversight in reporting and stakeholder coordination by:

.Reviewing nursing operational performance reports and dashboards

. Monitoring clinical documentation quality and compliance outcomes

.Overseeing incident reporting accuracy and regulatory submissions

.Reviewing staff competency tracking and training compliance

.Representing nursing services in senior management meetings and committees

.Collaborating with Medical, Allied Health, Operations and HR leadership teams

.Supporting cross-functional program implementation

Systems, Digital Health & Service Transformation

The Senior Nurse Manager is responsible for:

.Aligning nursing workforce models with continuum of care strategies

.Leading clinical workflow optimization initiatives

.Supporting digital health adoption and documentation optimization

.Managing escalated clinical and operational issues

.Supporting organizational transformation and service redesign projects

.Ensuring compliance with governance frameworks, Personal Data Protection Act (PDPA) requirements and digital documentation standards

.Performing additional leadership duties as assigned by senior management

SYSTEM AND EQUIPMENT

The Senior Nurse Manager is expected to:

.Oversee nursing performance metrics and data reporting accuracy

.Ensure effective utilization of clinical and operational IT systems

.Demonstrate strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and healthcare information systems

.Utilize digital dashboards and analytics tools to support performance monitoring and manpower planning

ESSENTIALKNOWLEDGE SKILLS AND EXPERIENCE

Clinical and Community Care:

.Strong senior clinical background in medical-surgical, aged care and chronic disease management

.In-depth understanding of Transitional Care Facility (TCF), community care or long-term care operations

.Strong knowledge of infection control, falls prevention, wound management and patient safety frameworks

.Familiarity with national healthcare priorities and MOH regulatory requirements

Preferably experience in:

. Acute hospitals

. Community hospitals

. Nursing homes / long-term care facilities

. Transitional Care Facilities (TCFs)

Leadership &Management Competencies

.Proven senior leadership and people management capabilities

.Strong stakeholder management and professional communication skills

.Experience in change management and service transformation leadership

.Demonstrated ability to coach and develop nurse leaders

.Strong analytical, governance and problem-solving skills

.Ability to lead multidisciplinary collaboration at senior level

.To carry out any other duties or responsibilities as delegated by the Reporting Officer or Senior Management

Generic Skillsets and Traits:

.Demonstrates strong leadership presence and professional credibility

.Excellent interpersonal and intrapersonal communication skills

.Strong change management and influencing capabilities

.Possesses coaching, mentorship and facilitation skills

.Strong presentation and reporting skills

.Approachable, supportive and accessible leadership style

.Demonstrates adaptability and resilience

.Able to work autonomously and strategically

.Demonstrates strong judgement and decision-making capabilities

QUALIFICATION

. Possess a Registered Nursing Certificate

. Registered with Singapore Nursing Board

. Bachelor's Degree in Nursing or Healthcare-related discipline

. Post-basic or Advanced Diploma in Medical, Geriatrics, Palliative Care or relevant specialty

. Leadership or healthcare management certification

OTHER REQUIREMENTS

. Possess a professional demeanor and conduct themselves with integrity and respect towards all patients, colleagues and other parties

. Demonstrate patience and approachability while assisting patients and handling challenging situations effectively

. Demonstrate effective communication skills, both verbally and in writing, to interact with patients, colleagues and other parties

. Display adaptability and flexibility to work efficiently in diverse settings with changing demands and schedules

. Familiarity with regulatory guidelines and compliance standards.

. Possess good interpersonal and communication skills, with a positive work attitude and strong commitment towards service excellence

. Be a mature and objective lead, possess leadership qualities and positive interpersonal skills.

. Demonstrate high professional standards, integrity and ethical conduct

. Exhibit strong leadership presence and emotional intelligence

. Display adaptability and resilience in dynamic healthcare environments

. Possess up-to-date Basic Cardia Life Support (BCLS) + Automated External Defibrillator (AED) Certificate.

. Must be able to work shift, occasional weekends, nightshifts and public holidays monthly.

. Willing to go on rotational on-call roster weekly.