Company Overview

Amici Group is a full-service gourmet caterer specializing in private and corporate MICE events. Founded in 2000, it operates a state-of-the-art kitchen delivering high-quality catering services with a strong market presence.

Job Summary

You will provide administrative and operational support to the sales team, ensuring accurate and timely processing of customer orders and sales documentation.

Responsibilities

Prepare accurate quotations, sales orders, and related sales documentation to support sales activities
Process customer orders thoroughly and track progress until completion to ensure customer satisfaction
Coordinate with customers to clarify order details, requirements, and delivery arrangements
Liaise effectively with Sales, Operations, Warehouse, and Finance teams to ensure smooth order fulfilment
Maintain up-to-date and accurate records of customers, quotations, and sales orders for reporting and audit purposes
Assist in preparing invoices and compiling supporting documentation for billing accuracy
Follow up on outstanding customer documents and administrative requirements to prevent delays
Respond promptly and professionally to customer enquiries to maintain positive relationships
Prepare sales reports and administrative schedules to support sales management decisions
Organize and maintain proper filing and documentation systems for easy retrieval and compliance
Provide general administrative support to the sales team to enhance operational efficiency
Perform other related duties as assigned to support team and business needs

Preferred competencies and qualifications

Relevant experience in sales administration, customer service, or administrative support
Proficient written and verbal communication skills to interact with customers and internal teams
Proficiency in Microsoft Office applications, especially Excel and Outlook, to manage data and communication
Detail-oriented and organized to handle multiple orders, priorities, and deadlines effectively
Experience using ERP or accounting systems to support order processing and financial accuracy
Familiarity with Microsoft Dynamics 365 Business Central is advantageous

Sales and Administrator Exective