Join us in leading secure, efficient and customer-focused access services within a dynamic operating environment. This role offers the opportunity to drive operational excellence, digital transformation and data-driven decision-making while working closely with cross-functional stakeholders.

Key Responsibilities:

Lead the end-to-end operations of the PSA Pass Centre, ensuring efficient, secure and customer-focused service delivery
Drive access governance through robust policies, controls and compliance frameworks
Lead digitalisation and process improvement initiatives to enhance operational efficiency and user experience
Use data and analytics to identify trends, improve performance and support business decisions
Manage projects involving access systems, digital services and operational transformation
Partner with internal and external stakeholders to deliver secure and practical access solutions
Oversee risk management, audits and compliance activities to safeguard operational integrity
Develop and inspire a high-performing team while managing vendor and service partner relationships

Requirements:

Degree in Business, Operations Management, Security Management, IT or a related discipline
Experience leading operational teams in access control, security, customer service or similar environments
Strong understanding of governance, compliance, risk management and operational controls
Experience in digital transformation, process improvement or system implementation projects
Strong analytical, stakeholder management and communication skills
Proven ability to balance security requirements with operational and customer needs
Experience in maritime, logistics, transportation or critical infrastructure sectors will be an advantage

*Only shortlisted candidates will be notified.

Manager (Access & Analytics)