EMPOWERING PEOPLE TO MAKE A DIFFERENCE

At Howden, we employ talented individuals and empower them to make a real difference to the company, whilst building successful and fulfilling careers.

The entrepreneurial atmosphere is one of the biggest reason people love to work for us. We are a leading independent, global insurance brokers but have a noticeably flat hierarchy. It doesn't matter how junior or senior, anyone with a good idea will be heard. This means our employees can shape their own career paths and determine their own success.

This atmosphere attracts the brightest talent in the market. If that includes you, get in touch.

Job role: Senior Manager / Director

Department: Claims

Report to: Senior Director, Claims

A LEADING GLOBAL INDEPENDENT BROKER

Howden is a specialist commercial insurance broker with a rapidly expanding Asia Pacific footprint spanning 12 countries, anchored by its regional headquarters in Singapore. It is part of the London-headquartered Howden Group, a leading independent global insurance intermediary with operations in more than 50 countries and access to over 120 territories worldwide through the Howden One Network.

YOUR ROLE AND RESPONSIBILITIES:

Manage a portfolio of general insurance claims, ensuring timely and accurate processing.
To be able to assist in the directing and overseeing of daily operations of the claims team to meet operation & service requirements.
To advocate for best claim outcome by providing coverage and strategy guidance to clients on complex and major claims.
Provide mentoring and support to team members, sharing your experience and expertise.
Collaborate with clients, insurers and internal stakeholders for claim resolutions
Maintain accurate claims record and documentation as well as adhering to regulatory and compliance requirements
Identify opportunities for process improvements and contribute to the development of claims management strategies
Undertake any project or duties as assigned by management.

OUR IDEAL CANDIDATE WILL BE:

Minimum 10 years of experience in handling General Insurance Claims
Possess a legal qualification (LL.B. or equivalent) and/or substantial experience in insurance law, policy interpretation, litigation management, and dispute resolution.
Strong understanding of legal and regulatory requirements governing General Insurance.
Excellent analytical and problem-solving skills, with the ability to assess complex claims scenarios
Able to work effectively in a team environment and collaborate with cross-functional teams
Strong customer service orientation and commitment to delivering exceptional client experience
Good interpersonal skills – able to communicate well across organisational levels
Proficient in MS Office applications (Word, Excel) required.

YOUR BENEFITS AND SALARY:

Commensurate with qualification and experience
Working in a collaborative environment with excellent learning opportunities

DATA PROTECTION NOTICE FOR JOB APPLICANTS

This Data Protection Notice (Notice) sets out the basis upon which Howden Insurance Brokers (S.) Pte. Limited (we, us or our) may collect, use, disclose or otherwise process personal data of job applicants in accordance with the Personal Data Protection Act (PDPA). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.

For more information, please refer to the link below.

https://www.howdengroup.com/sg-en/Howden_SG_PDPA_Notice_for_Job_Application

Claims - Senior Manager/Director