About the Company:

For over 30 years, Synergix Technologies has been the pioneer of ERP solutions in Singapore, empowering over 600 loyal corporate clients to streamline their operations.Today, as a strategic subsidiary of Miroku Jyoho Service Co., Ltd. (MJS), a Tokyo Stock Exchange–listed ERP and accounting solutions provider, we are entering an exciting new phase of accelerated growth. Backed by MJS's global expertise and resources, we are expanding our reach across Singapore and Southeast Asia.

Job Summary:

The Functional Consultant supports pre-sales activities, ERP implementation, user training, and customer success. The role acts as a bridge between customers and internal teams to ensure successful project delivery and system adoption.

Eligibility:

Only shortlisted candidate will be notified for interview.
Only open to Singapore Citizens or Permanent Residents due to lacking of quota.

Key Responsibilities:

Pre-Sales:

Provide pre-sales support for all sales activities, including prospect requirement analysis, product demonstrations, and general sales support.
Prepare demo databases, mock business scenarios, and proof of concepts to demonstrate product capability.
Propose solutions that meet prospects needs and their objectives for buying an ERP system.·
Provide consultation and share product information with the sales team.

2. After-Sales, Implementation & Project Delivery:

Lead project kick-off meetings and present project plans, schedules, training plans, and key contacts.
Conduct implementation sessions with key users to explain standard system processes, identify requirement gaps, and close expectation gaps.·
Gather and document business requirements and coordinate with analysts for solution assessment and effort estimation.
Facilitate discussions between customers and technical teams for complex enhancements.
Deliver training to end users covering system setup and operational processes.
Assist customers with simple documents and form customizations such as quotations, purchase orders, and invoices.
Monitor and manage project tasks, progress, billing schedules, invoicing activities, and overdue payments through to a successful live run.

3.Customer Success:

Build strong customer relationships and ensure a smooth implementation experience.·
Provide feedback and recommendations for product improvements and standard feature enhancements.

Requirements:

Customer-focused mindset with strong stakeholder management skills.
Good interpersonal skills to work successfully with prospects, customers, and across departments.
Ability to manage multiple projects in a fast-paced environment.
Strong aptitude for learning new technologies and applying them in a customer-facing environment.
Experience in ERP implementation, software consulting, or customer-facing roles is a big plus.

Visit our website for more information:

Synergix Technologies: https://www.synergixtech.com/
Miroku Jyoho Service: https://www.mjs.co.jp/en/

ERP Functional Consultant