Job Description

Job Purpose

The Inside Sales Account Manager is responsible for managing and growing a portfolio of Commercial and Large Enterprise clients by delivering an exceptional customer experience, driving revenue growth, and ensuring long-term account retention. This role serves as a trusted advisor to clients, providing consultative sales support across StarHubs suite of enterprise telco.

Key Responsibilities

Account & Relationship Management: Lead relationship management for assigned Commercial and Large Enterprise accounts to ensure high service standards, strong client retention, and high NPS.
Revenue & Growth: Drive order book and revenue growth by identifying upsell/cross-sell opportunities, managing renewals, and achieving monthly, quarterly, and annual sales targets.
Solution Consulting: Position end-to-end telecom and ICT solutionsincluding connectivity, mobility, and workspace collaborationtailored to client enterprise needs.
Cross-Functional Execution: Collaborate with Operations, Provisioning, Finance, Legal, and Service Line teams to ensure SLA compliance, timely service delivery, and swift escalation resolution.
Sales Operations & Governance: Maintain accurate pipeline tracking, sales forecasts, and CRM records in full compliance with company SOPs and internal governance standards.

Qualifications

MinimumDiplomaqualification Bachelors Degree is an advantage.
At least3 years of experiencein Inside Sales, Telemarketing, or B2B Account Management.
Prior exposure toEnterprise or Commercial B2B clientsis strongly preferred.
Experience inTelecommunications, IT, or Technology serviceswill be an added advantage.
Strong consultative selling skills with the ability to understand customer needs and propose suitable solutions.

Account Manager, Inside Sales