Reporting To: Head of Technical & Operation
Location: Singapore
Employment Type: Full-time

1. Position Summary

Provide internal IT support, technical pre-sales assistance, modular data center project deployment, commissioning, and post-sales maintenance services for customers across Singapore and ASEAN.

2. Key Responsibilities

A) IT Support

. Provide first and second level IT support for internal users.

. Handle incoming support requests via phone, email, and ticketing system.

. Troubleshoot hardware, software, and network issues efficiently.

. Escalate complex incidents to the appropriate technical teams when necessary.

. Assist with user account management (Active Directory, email, access rights).

. Support the rollout of IT updates, patches, and hardware replacements.

. Maintain clear documentation of support cases and solutions.

. Participate in the continuous improvement of support processes and tools.

. Conduct basic user training and provide guidance on IT best practices.

B) Technical Support (Datacenter Solution)

Pre-Sales Support

. Gather requirements and assist in solution design and technical proposals.

. Provide technical clarifications to customers and partners.

. Support customer presentations, demos and proof-of-concepts.

Post-Sales Support

i) Project and Deployment Responsibilities

. Support site surveys, technical assessments and deployment planning.

. Coordinate with customers, contractors and system integrators.

. Review layouts, drawings, method statements and project documentation.

. Perform installation supervision, testing, commissioning and integration activities.

. Support UAT, system acceptance and handover documentation.

. Provide on-site technical support during migration and go-live.

. Monitor project progress and resolve technical issues.

ii) Service & Maintenance Responsibilities

. Conduct preventive maintenance and system health checks.

. Respond to incidents and perform troubleshooting and root cause analysis.

. Monitor MDC systems, power, cooling, environmental and monitoring platforms.

. Coordinate warranty claims and vendor support activities.

. Prepare service reports and maintain asset records.

. Support customer training and operational best practices.

3. Qualifications & Requirements

Education & Experience

. Diploma or Higher NITEC in IT, Engineering or related discipline.

. Knowledge of data center infrastructure, structured cabling, networking, UPS and cooling systems.

. Knowledge of Windows OS, Microsoft 365 and network troubleshooting.

. Previous experience in IT support or a helpdesk environment is an advantage.

. Previous experience in Datacenter UPS and cooling system maintenance service is an advantage.

Core Competencies

Ability to read technical drawings and installation documentation.
Strong co-ordination, customer service and problem-solving skills.
Ability to work independently and travel when required within ASEAN.

4. Why Join Us

. Dynamic international environment.

. Professional development opportunities.

. Exposure to data center infrastructure technologies.

. Opportunity to participate in regional projects and customer engagements.

Technical Operations Engineer