Key Responsibilities2. Customer Focus (Service)3. Process (Effectiveness)4. Commercial & Professional CompetenciesRequirements

Financial (Innovation)
Drive uptake of new treatment paradigms in Surgical Ophthalmic working closely with cross-functional colleagues.
Optimise, grow, and manage Ophthalmology business in aligned territory using customer insights, business planning methodologies, to achieve agreed sales and growth targets.
Preparation of Correct, Clear, Current, Complete and Competitive commercial offers (Quotations) as per the customer requirements within the stipulated time frame to increase company profitability.
Regular monitoring of Debtors and coordination with Finance staff to ensure timely collections.
Following up with customers for the outstanding payments beyond 30 days. Addressing issues with the customers by supplying statement of accounts and copies of invoice.
Manage individual customer data base by updating contact information. Regular updates to Sales Manager and Country Manager regarding customers.
Customer service & responsiveness: respond promptly, follow through on commitments and resolve customer issues professionally.
Sales discipline & reporting: maintain accurate CRM/pipeline/account records, submit forecasts and reports on time, and provide meaningful market intelligence.
Provide clinical support to Ophthalmic practices, assess and identify needs of practice to improve surgical outcomes
Assist practices analyse their outcomes (e.g. reviewing files, data entry for analysis) as required and train the staff on the theory and techniques of improving biometry measurements as required
Constant track on competitor activity feedback to maintain a competitive advantage.
Management of Customer Calls/Enquiries/Orders directly and execution, follow-up with respective Customer Service Personnel
Contacting customer for follow-up on orders and deliveries and maintaining good relationship with customers.
Taking corrective/preventive actions as a follow up measure to customer complaints by coordinating with the After-Sales Service division.
Collaborating with other departments to ensure sales activities are integrated and proper processes and protocols are followed to provide the most suitable service to the customer needs.
Review of processes and recommend process improvements to ensure customer is successful.
Send in Daily & Weekly work reports and other reports that maybe required.
Efficient, timely and accurate reporting of Sales activities, results, opportunities & threats to National Sales Manager.
Maintaining and archiving quotation and pricing information for future strategic and management decisions.
4. People Management (Development)
Ability to coordinate and work as an effective team member with all levels
Assist with other duties assigned by the Management from time to time based on the demands of the business and its developments or challenges.
Account management: build strong relationships with doctors, nurses, OT staff, purchasing and other stakeholders; develop existing accounts rather than only taking orders.
New business development: prospect for new accounts, convert competitive users, cross selling and follow through until conversion.
Product & clinical competency: demonstrate strong product knowledge, understand relevant clinical concepts and competitor products, and communicate accurate product information.
Bachelors Degree in Optical/Optometry/Ophthalmology/Medical Science/Life Science or equivalent.
Minimum of 3-5 years of relevant working experience
Good inter-personal skills, efficient oral & written communication
Excellent computer literacy
Ability to prioritize and execute knowledge of local laws and documentary procedures
Proficiency in MS Office Application (Word, Power Point, Excel)
Professional conduct & compliance: punctuality, integrity, appropriate expense claims, company policy compliance and professional behaviour with customers and colleagues.
Learning & development: complete required training and continuously improve clinical, product and selling competency.
Ownership & accountability — proactively solve problems, communicate issues early and take responsibility for agreed actions rather than waiting to be instructed.

Senior Product Specialist (Ophthalmology, Kuala Lumpur)