Who We Are Looking For

Prepare and manage the issuance and tracking of multi-source travel security alerts for client travelers via a consistent approach
Recognize and respond to crisis situations and initiate proactive action using independent judgment and professional training aligned with client standard operating procedures (SOPs)
Track and respond to travel reservations to high/very high-risk destinations and verify adequate training and permissions have been received
Track and respond to Crisis24's alerts and world events for client impact on travelers, assets, and operations. Provide a daily pass down of key regional intelligence highlights to client
Conduct employee and traveler safety check-ins and test required tools for high/very high-risk travel
Escalate intelligence and impact information to appropriate client stakeholders
Using Open-Source Intelligence (OSINT), produce succinct written and oral assessments that include beneficial analysis, upon request from the client
Upon client request, deliver oral and written intelligence and security impact briefings to members of the client's security team
Triage various client requests and ensure that the requesters get the information and services they require in a timely manner
Understand the client's operations and interests to anticipate client needs and align for relevancy
Work with the client, third-party vendors, and security team members effectively and efficiently
Support and develop client solutions, processes, and protocols
Proactively leverage existing Crisis24 resources to address gaps in analyses, assessments, capabilities, and data
Assist in producing specific briefings, presentations, or communication documents
Maintain client metrics and produce regular travel risk security reports
Suggest potential improvements to the program and SOPs to the EIS Manager
Frequently liaise with the client to better understand their requirements and concerns
Be consistently engaged daily with the GSOC and teammates across global locations
Other duties as assigned within the scope of the dedicated client travel risk management program

What You Will Work On

The Travel Risk Intelligence Analyst is responsible for monitoring, analyzing, and sharing security and travel-related developments that could impact the safety of client employees, offices, and assets. The role involves communicating with impacted client employees and notifying the security team of significant incidents or developments

Who You Will Work With

Under the general direction of the Embedded Intelligence Services (EIS) Intelligence Manager, the EIS Travel Risk Intelligence Analyst will support the client's Global Security Team and Global Security Operations Center (GSOC) and directly implement and execute tasks related to the client's integrated travel risk management and global security program

What You Will Bring

3 to 5 years of experience in intelligence analysis, threat assessment, incident response and management, or a related field required
Bachelor's degree required; Master's degree or equivalent experience is preferred
Excellent research, writing, and verbal briefing skills
Excellent analytic skills, including familiarity with analytic techniques. Proficient in travel risk management and communications systems including or similar to Everbridge, SharePoint, Zendesk and a high-level competency with MS Office tools. Knowledge of Google Earth and Maps
Effective problem-solving and multi-tasking skills.
Ability to organize and prioritize work with little supervision
Ability to adhere to timelines and deadlines with effective time management skills
Establishing and maintaining positive professional rapport with other analysts and SME as well as client contacts
Foreign language an asset, and travel experience preferred
Customer service experience strongly preferred
Data and mapping visualization skills considered a strong asset

Additional Information

Flexible hours and workdays are required to meet Crisis24 core 24/7 mission
The role requires shift work to include evening, overnight, weekend, and holiday work
Required to be available to travel to client locations on occasion/limited, upon request by client
The analyst will be located at Crisis24's Singapore office
This role includes recurring operational responsibilities, such as monitoring traveler movements, disseminating alert notifications, and conducting traveler check-ins. Candidates should be comfortable performing these tasks consistently and with strong attention to detail.

Intelligence Analyst II - EIS