Position

The Retail Operations Executive will be responsible for overseeing daily operations of Singapore boutiques and from a regional perspective, ensure they adhere to company policies and local regulations. The ideal candidate will be responsible for optimizing operational efficiencies, managing inventory, overseeing vendor relationships, and providing operational support to boutique teams. This role requires strong operational expertise, and the ability to coordinate retail performance initiatives. This position will report into Retail Excellence Director, SEAA.

Main Responsibilities

Regional Scope

Store Operation Excellence, Retail & Internal Controls Support

Review and update SEAA operational guidelines to ensure operational excellence & consistency in stores
In partnership with regional operations team, ensure all store operations comply with company policies, local legal requirements and anti-money laundering regulations
Proactively identify gaps in knowledge of the back of house operations, systems, tools etc and align training needs with markets
Support the rollout of retail performance and operational projects at both local and SEAA
Coordinate retail performance initiatives to drive sales and enhance customer experience with support of local operation team
Manage inventory flows while considering local market demands, including stock deliveries, transfers, and shrinkage rate control
Align inventory policies with regional operations team

Local Scope – Singapore only

Store Operation Excellence, Training, Retail & Internal Controls Support

Conduct frequent boutique visits to ensure compliance with company guidelines, regional operations standards, and local government policies
Provide training to local boutique teams on systems, procedures, and POS operations
Supervise Front-of-House (FOH) and Back-of-House (BOH) layouts to enhance efficiency and customer experience
Coordinate and oversee stock audits, including cycle counts and annual stock-takes
Manage the order & inventory of non-merchandise materials (e.g., packaging, store necessities, uniforms) to ensure timely replenishment & optimum usage
Operate and supervise the POS system, ensuring accurate processing of stock transfers, payments, inquiries, and client data management
Ensure compliance with legal requirements for stock movement (CITES Certification, Imports, Exports).
Manage commission & retail incentive calculation & review for payroll processing

Required Qualifications & Skills

Minimum of 3 years of experience in store operations, with prior luxury retail experience preferred
Strong knowledge of POS systems, stock management, and operational procedures.
Familiarity with assigned markets legal requirements, including anti-money laundering standards and import/export regulations
Ability to manage vendor relationships and oversee budgetary responsibilities
Good analytical, problem-solving, and organizational skills
Excellent communication skills and ability to work cross-functionally
Willingness to travel to boutiques for operational assessments
Ability to work independently and collaboratively within the team
Proficient in MS Office; especially Excel and Power Point

Operation Executive (6 months contract)