Azure Virtual Desktop, Servicenow, Itil, Azure Iaas, Azure Sql, Azure Ad, Siem, Microsoft Azure, Azure DevOps, Microsoft Entra ID, Azure App Services, Azure Key Vault, AKS, Log Analytics, Jira Service Management, Defender for Cloud, Azure Policy, Microsoft Sentinel, Azure Monitor

Data Warehousing, Data Analytics, Bi Reporting Tools, Sql, Data Quality Management, Stakeholder Management, Service Management

Servicenow, Grafana, Iso27001, Problem Management, JIRA, Zabbix, Cloudwatch, AWS environments, Remedy, ITSM audit, incident RCA, Change Control, ITIL v4 processes, Azure Monitor, GovTech OCP ORA

Incident Management, Microsoft Office, Service Delivery, Itil Processes, It Operations, Customer Support, Operational Coordination, Service Management, Service Reporting

connectwise , autotask , Microsoft 365, Networks, Capm, Power Bi, Servers, Excel, AI tools in operations, ITIL incident problem change request, PRINCE2 Foundation, HaloPSA, Microsoft 365 Fundamentals MS-900, Service reporting, ITIL 4 Foundation

Automation Tools, Cloudwatch, Gcp, Incident Management, Itil Processes, Azure, AWS, DevOps practices, FinOps, cost management, Azure Monitor

Onsite Support processes, Incident Request and Escalation processes, ITIL disciplines, Service Desk operation, Management Reporting, Reporting

Slas, Service Delivery Management, Business Reviews, project management, scorecards, structured governance frameworks, partner performance management, Programme Management, KPIs, performance data analysis, vendor governance, operational documentation

Computer Engineering, Back End Infrastructure, on-site workshops, Vendor escalation, Infrastructure Implementations, Lead implementation, Governance solutions, Ensuring Design, Industry Knowledge, Change Control Procedure, Lead Project Teams, workshop development, Proven track record of success, Stakeholder Management, Client Perspectives