Position: IT Application Support Executive
Location: Defu Lane
Working hours: Monday to Friday (8:30am - 5:30pm)
Salary (commensurate with experience): Up to $4,500 Monthly Basic Salary + Performance Bonus + Medical Benefits
Duration: Permanent
Industry: Gas Distributor

Main Responsibilities:

Provide IT and application support for Microsoft Dynamics 365 Business Central, Microsoft 365 and other business systems.
Troubleshoot user issues involving applications, access, configuration and system errors.
Support key business workflows including purchasing, sales, inventory and finance.
Manage user accounts, roles and access permissions.
Support APIs, system integrations and web-based applications, and coordinate with vendors where required.
Assist with system upgrades, enhancements, testing and User Acceptance Testing (UAT).
Support workflow automation and digitalisation initiatives using tools such as Power Automate and Power Apps.
Support the responsible use of AI-enabled tools such as Microsoft Copilot, ChatGPT and Gemini.
Maintain relevant IT, application and user-support documentation.
Support IT security, access reviews and other IT improvement initiatives.

Requirements:

Diploma or Degree in Information Technology, Computer Science, Business Information Systems or a related discipline.
At least 2 years of relevant experience in IT support, application support or IT operations.
Hands-on experience with Microsoft Dynamics 365 Business Central or a comparable ERP system.
Good knowledge of Microsoft 365 applications and general IT troubleshooting.
Basic understanding of APIs, web services or system integrations.
Exposure to Power Automate, Power Apps, automation or AI-enabled tools would be advantageous.

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Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

IT Application Support Executive