Role Purpose

The Head of IT & Digital shapes and delivers the transformation and digital portfolio, by leading the regional team across Malaysia and Indonesia, and partners with business leaders to measurably improve efficiency, effectiveness and internal customer satisfaction.

Key Responsibilities

Transformation Strategy & Portfolio

Develop and manage the transformation strategy, roadmap and delivery plan in line with the company's strategic objectives and business priorities.

Program Delivery & Governance

Own end-to-end delivery of digital and IT initiatives, from definition to completion, working with internal resources and external partners.
Establish the governance structure, project management standards, processes and tools for project and program management.
Keep executive leadership informed through timelines, dashboards and financial scorecards; escalate capacity, pacing, resourcing and other risks early.
Track benefits realization to ensure every initiative delivers its intended outcomes.

Digital & Technology

Ensure enterprise systems are reliable, secure, scalable and aligned with business needs.
Select and manage technology vendors and implementation partners, including contracts, performance and cost. Track emerging technologies and assess their potential to improve operations.

Internal Customer Success & Change Management

Own the internal customer experience of digital and IT services: define service levels and track business values, user satisfaction and adoption.
Lead change management and communications so that new processes and systems are adopted and sustained.

Continuous Improvement

Analyze existing business processes and lead process optimization and Kaizen initiatives, scaling successful ones across all regions.

People Leadership

Lead, develop and inspire a multi-disciplinary IT & Digital team across Malaysia and Indonesia, operating ethically with a clear focus on outcomes.
Equip teams with process excellence, problem-solving and facilitation skills to accelerate transformation and value creation.

Requirements

Education

Degree in Engineering, Business or Information Technology.

Experience

Minimum 15 years operations or commercial experience, preferably in palm oil, oil & gas refining or manufacturing.
Proven track record leading business transformation and digital or IT program from initiation to completion.
At least 5 years leading multi-country teams of 20 or more members, including remote teams.
Demonstrated success as a business partner to internal stakeholders, with a strong service and customer-success mindset.

Skills & Competencies

Sound understanding of enterprise systems, data and analytics, automation, cloud and cybersecurity fundamentals.
Strong program management; commercially oriented and budget conscious.
Strong analytical, critical-thinking and problem-solving skills.
Excellent communication, influencing and stakeholder management skills, with the ability to work across functions.
Able to multi-task and deliver in a fast-paced environment.

Good to Have

SAP implementation or rollout experience, ideally S/4HANA.
Professional certification such as PMP or equivalent, Lean Six Sigma or ITIL.