About The Role

As a General Manager – Luxury Hospitality & Facilities Management, you will serve as the primary point of contact on the site, the ideal candidate will have experience to oversee all aspects of hospitality and workplace experience services, including front-of-the-house services, facilities management, F&B, visitor management, meeting and event planning, community events program, training and development, client and stakeholder management, financial responsibility, recruitment and selection.

What You'll Do

Operational Leadership:

Strategic and operational leader, driving all FM and Workplace Experience teams & programs, ensuring smooth operations and truly exceptional service delivery.
Direct other department heads to develop and implement strategies to enhance employee and colleague satisfaction.
Builds a cohesive, diverse team dedicated to ongoing improvement of business operations.
Creates, communicates, and monitors the vision, mission, strategy, objectives, business plan, budget, policies and operating plans for assigned responsibilities and leads with empathy.
Serves as a change agent for business improvements.
Develops buy-in and support for new initiatives and processes working with senior executive stakeholders.
Provides effective presentations to regional and global leadership, employees, prospects/clients.
Engages in other outside activities consistent with the company's and the client's responsibilities to the community and the industry.
Leads by example to earn respect and trust of peers, employees, and clients.
Clearly supports others by providing honest, open, two-way communication.
Implements or directs the implementation of programs that meet corporate goals and objectives.
Foster a culture of teamwork, professionalism, and continuous improvement among team members.

Colleague/Guest Experience

Ensure that all colleague/visitors receive personalized and exceptional service throughout their stay in all workplaces.
Monitor colleague feedback and reviews, promptly addressing any concerns and implementing measures to enhance colleague satisfaction.
Lead by example in maintaining high standards of professionalism, attention to detail, and customer service.

Financial Management

Prepares short and long-range strategic plans, priorities, objectives, and the annual budgets.
Responsible for meeting the financial goals and expense management for assigned areas.
Possess advanced financial skills and knowledge to review the complex financial reports prepared by others and to make recommendations to executives that impact the line of business.
Effectively understands and oversees financial accounting and reporting, identifying mid-year trends and reforecasting as indicated.
Has account wide KPI accountability and leadership to foster successful outcomes.

Facilities Management

Supports all property facilities management functions, including maintenance works, repairs, vendor management, and space planning.
Ensure compliance with health and safety regulations, building codes, and industry standards.
Collaborate with CBRE's facilities management experts to implement best practices and ensure efficient building operations.
Oversee facility management sized projects (MAC) e.g. box moves, office alterations, space reconfigurations and minor construction projects.

Staff Development And Training

Support the recruitment, selection, and onboarding of key managerial positions and oversee the talent acquisition process.
Provides for the effective recruitment, selection, performance management, development, and retention of high calibre management staff to carry out the organization's mission.
Guides staff in strengthening their competencies.
Implements a career development and succession plan, along with an effective retention program for key personnel, while creating a more diverse organization.
Recognizes expertise and empowers peers and employees to build a dynamic team that is viewed by others as highly productive, capable and the best in the industry.
Supports a healthy balance between work and lifestyle.
Develop and implement training and development programs for all workplace teams to enhance skills, knowledge, and performance.
Foster a positive work environment, promoting teamwork, motivation, and career growth opportunities.

Food & Beverage Management

Provides oversight and thoughtful management of all 3rd party Food & Beverage vendors partners, including Employee meal programs, conference, meetings and events management.
Specialized knowledge of highest recognized industry standards for Food Safety, Sanitation, and compliance.
Assurance of forward thinking and innovative partnerships to incorporate industry trends.

Quality Assurance And Compliance

Ensure compliance with all local, state regulations, as well as brand standards and company policies.
Conduct regular inspections and audits to maintain high-quality standards throughout the workplaces.
Collaborate with the Health & Safety team to implement corrective actions and ensure adherence to established standards.

Client And Stakeholder Management

Build and maintain strong relationships with clients and stakeholders, understanding their needs and ensuring their satisfaction.
Proactively communicate with clients and stakeholders to address concerns, gather feedback, and identify opportunities for improvement.
Collaborate with cross-functional teams to deliver exceptional service and exceed client expectations.

Crisis Management And Security

Follow and implement emergency response plans and procedures to ensure the safety and security of your team members, visitors, and colleagues.
Collaborate with relevant service lines to conduct regular security assessments and training programs.
Coordinate with external agencies and authorities in case of emergencies or security incidents.

Meeting And Events Planning

Oversee the planning and execution of internal meetings and events.
Support in development of event programs that cater to the diverse needs and interests of colleagues in their workplace.
Incorporate interactive activities, team-building exercises, and workshops to encourage colleagues participation and engagement.

What You'll Need

A minimum of eight (8+) years experience in a leadership role within the hospitality industry or corporate real estate environment preferably as a General Manager or Area General Manager of luxury hospitality brands or high-end corporate environments with a strong focus on strong guest services / visitor experience / facilities management, and event management
Bachelor's degree or master's degree, preferably in hospitality.
Proven track record of successful hotel operations management, including rooms division, food and beverage, engineering, and guest services.
Excellent leadership abilities, with a focus on coaching, mentoring, and developing teams.
Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, employees, and stakeholders at all levels.
Strong understanding of luxury hospitality trends, guest expectations, and market dynamics.
Ability to thrive in a fast-paced and high-pressure environment while maintaining composure and professionalism.

Safety

Complete at a satisfactory level all required and assigned HSE training.
Follow all activity policies and procedures, including all HSE related requirements at all times.
Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
Report any condition which you feel could result in an accident or injury and / or stop work if required.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Regional Workplace Experience Manager