About The Role

We are looking for an experienced, client-facing techno-functional professional to support the global build and regional rollout of a leading pharmaceutical client's Veeva Vault CRM application. You will work closely with the Veeva Professional Services team and the client's Product Leads to prioritize sprints and deliver the Core template along with customized applications. You will then help deploy it across markets and organizations in LATAM, EURAM, and APAC. As Application Delivery Manager, you will be a trusted day-to-day contact for client stakeholders, application squads, and market teams, helping ensure a smooth and aligned deployment.

Key Responsibilities

Client Engagement and Relationship Management

Serve as a primary point of contact for client business and technology stakeholders, building trusted relationships and maintaining regular communication on progress, risks, and priorities.
Understand client business needs and translate them into clear application and integration requirements.
Present delivery updates, plans, and recommendations to client leadership and working teams with clarity and confidence.
Manage client expectations on scope, timelines, and dependencies, and escalate risks early with proposed solutions.

Global Build and Delivery

Drive the global build of the Vault CRM application in collaboration with the Veeva Professional Services team.
Partner with the client's Product Leads to prioritize sprints and manage delivery for the Core product and customized applications.
Define and deploy the Vault CRM application to markets, tailored from the Core template for each region and subsequently for all Orgs across LATAM, EURAM, and APAC.

Stakeholder and Market Coordination

Act as Application Delivery Manager and liaison across stakeholders, ensuring all stakeholders and systems are aligned on deployment.
Serve as the regional point of contact for market needs related to the application and real-time integration patterns in Vault.
Run market-facing discussions to gather feedback, identify localization requirements, and support the expansion of business presence.

Integration and Squad Coordination

Work through challenges with upstream and downstream application squads across the application and integration tracks.
Align with the Global E2E Lead and the Veeva team on the SIT and UAT plans and the final cutover strategy for the Vault application across Orgs.

Team Coordination and Go-Live Support

Support and coordinate delivery teams, ensuring SIT and UAT activities are aligned and the application transitions seamlessly into production.
Work with client users and market teams during UAT, cutover, and hypercare to ensure a smooth handover and user adoption.

Required Qualifications

10 to 12 years of techno-functional experience delivering CRM implementations on Veeva CRM / Vault CRM.
Hands-on experience in configuration and customization.
Proven experience on the Vault platform, including Vault PromoMats, Vault CRM, and Vault Clinical.
Completion of at least two to three global implementations on Vault as a platform.
Demonstrated experience in client-facing delivery roles, with strong stakeholder and expectation management skills.
Strong experience coordinating across global and regional stakeholders, vendors, and delivery squads.
Solid understanding of integration patterns (real-time, upstream, downstream) and of SIT, UAT, and cutover planning.
Ability to work in Singapore.

Preferred Qualifications

Experience with Events Management in Veeva CRM / Vault CRM.
Experience delivering multi-region rollouts (LATAM, EURAM, APAC) with localization needs.
Background in life sciences or pharmaceutical commercial operations.
Experience working in a consulting or vendor environment serving enterprise clients.

Key Competencies

Client relationship management and consultative communication
Techno-functional expertise and sprint-based delivery management
Stakeholder management and cross-functional collaboration
Problem solving across complex integration landscapes
Clear communication with both technical and business audiences, including senior stakeholders

Veeva Vault CRM Engagement Manager