What the role is

The Tax Programme Management (TPM) department under Financing Ecosystem & Tax supports the organisation in monitoring, developing and managing tax initiatives. The team also works closely with internal stakeholders and the IT department to ensure that portals and systems run reliably and efficiently, enabling smooth programme delivery for Singapore enterprises.

What you will be working on

This portfolio plays a key part in driving the administration, maintenance, and continuous improvement of FET's tax and grant portals.

System Administration and Technical Support

You will administer and maintain FET's tax and grant portals, ensuring system reliability, data integrity, and operational continuity

Coordinate with the IT department to troubleshoot and resolve technical issues in a timely manner

Escalate and track issues through to resolution, ensuring minimal disruption to portal operations

Identify opportunities to improve system processes and workflows, and work with relevant teams to implement enhancements

Data Management and Reporting

Manage and maintain accurate data records across the tax and grant portals, ensuring data quality and consistency

Prepare regular and ad-hoc reports to support management decision-making and programme monitoring

Analyse data trends and surface insights to inform operational improvements

Stakeholder and Issue Management

Serve as a key point of contact for system-related queries from internal stakeholders, providing timely and accurate responses

Document technical issues, system changes, and process updates to maintain clear and up-to-date records

Support user acceptance testing (UAT) and system upgrades, coordinating across teams to ensure smooth implementation

What we are looking for

What You'll Be Using and Applying

Relevant certification, diploma, or degree in Information Technology, Computer Science, or a related field, or equivalent work experience

Ability to administer and manage enterprise portals or systems, with an understanding of system maintenance, access management, and data integrity practices

Proficiency in data management and reporting, including the ability to extract, organise, and present data clearly to support operational and management needs

Experience identifying and troubleshooting technical issues, working with IT teams to diagnose root causes and implement effective solutions

Familiarity with system documentation practices, including maintaining records of system changes, issue logs, and process updates

How We Work Together

We value individuals who demonstrate our CoRE values - collaborating effectively across teams, engaging others with respect, acting with courage to speak up and make decisions, and being enterprising in taking ownership, learning continuously, and driving outcomes in a dynamic environment.

(Senior) Development Partner, Tax Programme Management [Contract]