NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co

Job Description

About the Role:

The Google Workspace L2 Support Engineer provides advanced technical support, administration, and incident resolution for the Google Workspace platform within enterprise environments. This role focuses on complex troubleshooting, platform stability, security enforcement, and SLA-driven service delivery to ensure seamless collaboration and productivity for our clients.

Your Job Responsibilities Will Cover The Following

Technical Support & Incident Management

Handle L2 escalations from the Service Desk (L1), providing timely resolution for complex technical issues
Troubleshoot and resolve issues across Gmail, Drive, Meet, Calendar, Groups, and other Google Workspace applications
Perform root cause analysis (RCA) for recurring or critical incidents and implement preventive measures
Ensure compliance with agreed Service Level Agreements (SLAs) and provide regular status updates to stakeholders
Document incidents, resolutions, and workarounds to maintain an up-to-date knowledge base

Administration & Configuration

Manage user accounts, Organizational Units (OUs), groups, and licensing across the Google Workspace environment
Configure and maintain mail routing settings, including SPF, DKIM, and DMARC records to ensure email security and deliverability
Administer security policies including Data Loss Prevention (DLP), Google Vault, and Context-Aware Access controls
Support platform upgrades, migrations, and new feature rollouts in alignment with client requirements

Process & Collaboration

Participate actively in change management and problem management processes following ITIL best practices
Support automation initiatives using Google Admin SDK (GAM) and APIs to streamline operations and improve efficiency
Liaise with Google Support for escalations, ensuring timely resolution and effective communication with internal teams and clients
Collaborate with cross-functional teams including Network, Security, and Application teams to deliver integrated solutions

Qualifications

3–5 years of hands-on experience in Google Workspace support and administration
Experience supporting enterprise environments with 1,000+ users (preferred)
Diploma or Degree in Computer Science, Information Technology, or a related discipline
Strong proficiency in Google Workspace administration, including user management, security configurations, and application troubleshooting
In-depth knowledge of mail flow architecture and email security policies (SPF, DKIM, DMARC)
Hands-on experience with Google Vault, Data Loss Prevention (DLP), and Identity and Access Management (IAM)
Scripting and automation skills using GAM (Google Apps Manager) and Google Workspace APIs (preferred)

Additional Information

Kindly submit your applications for more details to be send to you.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender's email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender's identity by contacting us at [HIDDEN TEXT].

EG Google Workspace L2 Support Engineer