Job Description

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

We are looking for a dynamic and customer-focused Assistant Manager (Operations) to oversee the day-to-day management of our ByteDance account. This role serves as the key liaison between client stakeholders and internal teams, ensuring operational excellence, financial discipline, service quality, and high client satisfaction across dining halls, pantry operations, and catering services.

Serve as the primary point of contact for client stakeholders, managing enquiries, feedback, service recovery, and relationship building.
Monitor operational performance against KPIs and SLAs, ensuring timely resolution of issues and follow-up actions.
Track labour, food, pantry, and operational costs, supporting budget management and financial reporting.
Lead and develop a team of Operations Executives, including manpower planning, coaching, performance management, and capability building.
Ensure compliance with food safety regulations, SOPs, quality standards, and operational governance requirements.
Partner with cross-functional teams including culinary, finance, procurement, HR, and support functions to ensure seamless service delivery.
Oversee special events, catering operations, and client programmes to deliver exceptional customer experiences.
Analyse operational data, prepare performance dashboards, and recommend continuous improvement initiatives.
Drive new service implementations, innovation projects, and operational excellence initiatives to enhance efficiency and client satisfaction.

Key Requirements

Minimum Diploma in Hospitality, Food & Beverage Management, Business Administration, or a related discipline.
WSQ Food Safety Level 3 certification is required; HACCP certification will be an advantage.
Minimum 4 years of experience in F&B, catering, hospitality, workplace dining, or facilities operations, with at least 1 year in a supervisory or leadership role.
Experience managing corporate catering operations, client accounts, or large-scale hospitality services is preferred.
Strong understanding of food safety standards, operational excellence, budget management, KPI tracking, and service delivery.
Proficient in Microsoft Office applications, particularly Excel, with the ability to analyse operational data and prepare management reports.
Demonstrated leadership capabilities with strong stakeholder management, communication, problem-solving, and project management skills.
Customer-centric, results-driven, and able to thrive in a fast-paced, service-oriented environment.

Assistant Manager, Commercial Catering Operations