Job Description

We are seeking an experienced Storage Resident Engineer to support the deployment, administration, and maintenance of enterprise storage infrastructure. The role involves hands-on storage provisioning, hardware installation, disaster recovery operations, and incident management to ensure the reliability, availability, and performance of enterprise storage systems.

The successful candidate will work closely with technical teams and stakeholders to support storage infrastructure operations, troubleshoot technical issues, and implement storage solutions in accordance with operational requirements.

Key Responsibilities

Provision, configure, administer, and maintain enterprise storage systems, including Dell PowerMax and PowerScale.
Install, configure, and support enterprise storage hardware and related infrastructure components.
Configure, manage, monitor, and troubleshoot Symmetrix Remote Data Facility (SRDF) solutions, including SRDF/S, SRDF/A, SRDF/M, and SRDF Metro.
Support the implementation, maintenance, and testing of disaster recovery (DR) solutions to ensure storage availability and business continuity.
Monitor storage performance, capacity, and system health, and perform troubleshooting and preventive maintenance.
Investigate and resolve storage-related incidents, perform root cause analysis, and implement corrective actions.
Manage infrastructure changes, system upgrades, and maintenance activities in accordance with ITIL processes.
Support storage connectivity and integration across SAN/NAS environments, operating systems, and network infrastructure.
Perform storage-related security maintenance activities, including vulnerability remediation and certificate management, where required.
Maintain technical documentation, operational procedures, and incident/change records.

Job Requirements

Minimum Diploma in Information Technology, Computer Science, Computer Engineering, or a related technical discipline.
Minimum 5 years of relevant hands-on experience in enterprise storage administration, implementation, or infrastructure support.
Practical experience in provisioning, configuring, and troubleshooting enterprise storage solutions, preferably Dell PowerMax and PowerScale.
Hands-on experience with SRDF technologies and disaster recovery operations.
Good understanding of SAN/NAS storage architecture, storage replication, and enterprise infrastructure environments.
Working knowledge of Linux and Windows operating systems, networking, and storage connectivity.
Experience in enterprise storage hardware installation, configuration, maintenance, and troubleshooting.
Familiarity with incident, problem, and change management processes.
Ability to analyse technical issues, troubleshoot independently, and work effectively with technical teams and stakeholders.

Additional Skills (Advantageous)

Experience with Dell Secure Connect Gateway (SCG).
Knowledge of vulnerability remediation, security patching, and certificate installation or renewal.
Familiarity with ITIL practices and enterprise infrastructure operational procedures.
Experience supporting enterprise storage infrastructure in high-availability or business-critical environments.

Storage Resident Engineer (Enterprise Storage & Disaster Recovery)