Key Responsibilities

Requirements & Business Analysis

Gather and document business requirements and user stories from business users and process owners.
Analyze and document as-is and to-be processes, including impact assessments and effort estimates.
Support automation of management reporting, problem management, release planning, service delivery, and project management processes.
Identify process improvement and automation opportunities and support implementation.
Monitor requirements, scope, issues, and dependencies, escalating concerns to Project Managers or Team Leads.
Maintain up-to-date process documentation and knowledge bases.

Project Coordination & Reporting

Track project timelines, key deliverables, milestones, and deadlines across multiple workstreams.
Assist Project Managers and Team Leads with project tracking, budget monitoring, and deliverable management.
Prepare daily and periodic project status reports for internal and outsourced projects.
Support development and maintenance of management dashboards and reporting solutions.
Coordinate with internal teams and external vendors to ensure timely completion of project activities.

Testing & Defect Management

Support testing activities and review test findings with testing teams.
Analyse and classify reported issues as valid defects, data issues, or change requests.
Coordinate with relevant teams to clarify requirements and support timely resolution of defects.

Stakeholder Management

Work with Business Users, Process Owners, Project Governance, Process Assurance, Resource Management, Compliance, Risk, and technical teams.
Facilitate communication between business and technology teams to ensure requirements are clearly understood and delivered.
Provide regular updates on project progress, risks, issues, and outstanding actions.

Requirements

Bachelor's Degree in Computer Science, Information Technology, Business, or a related discipline.
1-3 years of experience in Business Analysis, IT System Analysis, Project Coordination, or a related technology role.
Knowledge of the IT project lifecycle, requirements gathering, process analysis, and software testing.
Experience working with technical delivery teams and/or within the banking or financial services environment is advantageous.
Strong analytical, problem-solving, documentation, and organizational skills.
Good communication and stakeholder management skills, with the ability to work with both technical and business stakeholders.
Ability to manage multiple priorities and work effectively in a fast-paced environment.

Ankita

EA License Number: 23C2060 Registration ID is R22109715

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This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA

System Analyst(BA)