support management , Change Management, JIRA, Cisco, System Deployment, Escalation Management, Active Directory design, Certifications, Active Directory, Technology Upgrades, Desktop Infrastructure, office move, Team Structure, IT service management tools, Issue Resolution, Troubleshooting Procedures

windows intune , Citrix Xenapp, Vmware Vsphere, Dns, Operating Systems, Pki, Vmware Vcenter, Incident Management, Problem Management, Endpoint Management, Ticketing, Active Directory Federation Services, Tape Library, LAN/WAN, Regulated Financial Services, Switching, Technical Support, Support Server based applications, Security Incident Response, Wintel Servers