Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

Top reasons to work with TDCX

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission

You'll help us deliver excellent service to our partner brands by performing these tasks:

Manages team members in the day-to-day performance of work, provides leadership and coaching
Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards set
Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments
Identifies areas of improvement and to be able to introduce new structures and improved processes as required
Foster team discipline, communication and morale to strengthen teamwork within the team
Work with clients and execute service recovery actions resulting from service shortfall
Constantly update and reinforce the team on existing products, services and operational procedures.
Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role
Collate and report the agreed statistics (in their respective job scope) on a daily, weekly and monthly basis
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for

Candidate must possess at least a Diploma, Bachelor's Degree, Professional Degree in Media related or Marketing will be added advantage
Preferably with 3 years of working experience in the related field is ideal for this position.
Experience in managing a team
Highly self-motivated, energetic and sales driven with a positive attitude
Strong communication skills
Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

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