1. Job Functions

Operations Management

Supervise and coordinate daily movers operations, including job assignments, scheduling and manpower deployment.
Plan and optimise manpower, vehicle deployment and job schedules to maximise efficiency and productivity.
Ensure all jobs are completed on time and in line with service standards.
Liaise with customers on job requirements, schedules and service delivery.
Handle calls, site visits and operational logistics.
Take ownership of daily operational matters and resolve issues proactively, without needing constant supervision orrepeated instructions.
Follow up on customer enquiries, quotations and outstanding matters through to completion.

Business Development & Revenue Generation

Actively identify and pursue opportunities to secure new business and grow revenue for PERTAPIS Movers, including corporate, institutional, community and individual customers.
Follow up promptly on enquiries and quotations, with the aim of converting them into confirmed jobs.
Build and maintain strong relationships with existing and prospective customers to encourage repeat business and referrals.
Promote movers services and support marketing initiatives to increase service visibility.
Recommend new services, packages, marketing initiatives or operational improvements to strengthen the competitiveness of PERTAPIS Movers.
Monitor business performance and update Management regularly on enquiries, confirmed jobs, revenue opportunities and areas for improvement.
Work towards the operational and revenue targets set by the Manager and Higher Management.

Team Supervision & Development

Oversee the attendance, punctuality and discipline of staff and residents assigned to movers duties.
Provide guidance, supervision and support to assigned staff and residents.
Brief staff and residents on their duties, customer requirements and expected standards before each assignment.
Monitor work performance and promptly address concerns relating to conduct, performance, safety or service standards.
Foster a positive work environment built on teamwork, responsibility and accountability, and encourage good work ethics and initiative.
Uphold the professional image and service standards of PERTAPIS Movers.
Lead by example, demonstrating professionalism, honesty, integrity and accountability at all times.

Documentation & Inventory Control

Maintain accurate and complete records of customer orders, quotations, invoices, receipts and job completion reports and ensure they are properly filed.
Review quotations, invoices, inventory records, customer information and operational reports with a high level of attention to detail.
Prepare and update reports on operations, attendance and inventory.
Maintain accurate records of consumables, including bin cards (inventory control records).
Ensure tools, equipment and materials are properly issued, returned, tracked and accounted for.
Conduct periodic checks on tools, equipment and consumables, and promptly report any discrepancies, loss or damage.

Financial Accountability & Integrity

Ensure all monies, receipts, customer payments and financial transactions relating to movers operations are properly documented and accounted for.
Ensure no unauthorised collection, discount, private arrangement or transaction is made with customers.
Immediately report any discrepancies, loss, irregularities or suspected misconduct to the Manager or Higher Management.
Safeguard customers property, PERTAPIS assets, monies, equipment and information at all times.
Uphold the highest standards of honesty, integrity and transparency in dealings with customers, staff, residents, vendors and other stakeholders.
Declare any potential conflict of interest and refrain from obtaining personal benefit from any transaction or business opportunity related to PERTAPIS Movers.

Safety & Compliance

Ensure adherence to workplace safety standards and safe work practices at all times, and promote a strong safety culture among all personnel.
Conduct safety briefings, where necessary, before moving activities begin.
Ensure customers belongings, tools, equipment and moving materials are handled properly and safely.
Intervene immediately when unsafe work practices or conditions are observed.
Promptly report accidents, incidents, near misses, damages or unsafe conditions in accordance with organisational procedures.
Ensure compliance with organisational policies and procedures.
Maintain the confidentiality of client information, including personal particulars and contact details, in accordance with organisational policies and data protection requirements.

Initiative, Ownership & Continuous Improvement

Anticipate operational requirements and act on them without waiting for repeated instructions.
Identify potential problems and service gaps early, and propose practical solutions to Management.
Identify opportunities for operational improvement, cost savings, service enhancement and additional revenue.
Regularly review work processes and recommend improvements to enhance efficiency, customer satisfaction and overall business performance.
Take ownership of assigned responsibilities and see them through to satisfactory completion.
Demonstrate resourcefulness and sound judgement when handling operational challenges.

2. Candidate Requirements

Diploma/Degree in Logistics,Operations, Business Management or relevant fields.
3 to 5 years of experience in movers, logistics, transport or facilities operations, with at least 1 to 2 years in a supervisory role.
Experience in sales, customer service or quotation handling is an advantage.
Experience supervising residents, trainees or persons in a rehabilitation or social service setting is an advantage.
Strong scheduling, manpower and vehicle deployment skills.
Good customer communication and follow-up skills, with a commercial mindset for converting enquiries into jobs.
Accurate record-keeping, including quotations, invoices, receipts and inventory bin cards.
Basic proficiency in Microsoft Office(Word, Excel) familiarity with job scheduling or invoicing software is preferred.
Ability to lead, brief and discipline a team fairly and consistently.
Proactive and self-driven, able to work with minimal supervision.
Proficiency in English and ability to communicate in Malay or other languages is an advantage.
Valid Class 3 driving licence.
Workplace Safety and Health (WSH)training, or willingness to obtain it.
Familiarity with PDPA requirements for handling client information.
Honesty, integrity and accountability, given the handling of cash and customer property.
Physically fit and able to be on-site for site visits and job supervision.
Willing to work flexible hours, including weekends and public holidays, depending on job schedules.
Willing to travel between job sites and attend organisational events.

3. Working Hours

5 days work week
Monday to Friday - 9am to 6pm

4. Work Location

1 Joo Chiat Complex

..Disclamer: Only shortlisted candidates will be contacted.

Supervisor (Movers), Integrated Facilities & Vehicle Management Dept