computer hardware, Operating Systems, endpoint management tools, networking fundamentals, helpdesk ticketing systems, remote support tools

windows driver , Software Troubleshooting, BIOS, Uefi, Networking, Ubuntu, CRM or ticketing platforms, peripheral troubleshooting, PC hardware components

Ip Telephony, System Deployment, Office 365, Servicenow, Ms Intune, Slack, PC laptop provisioning, file folder permissions, Windows 11, DFS shares, Zoom, Active Directory