Enable your future

At TDCX, we believe that every careermove should propel you forward. Work alongside innovative teams, support thegrowth of the world's most forward-thinking brands, and explore what's possiblewhen human expertise meets technology. Together, we'll enable the future -starting with yours.

Top reasons to work here:

Attractive remuneration,great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission

You will help us deliver excellent service to our partner brands by performing these tasks:

Provide excellent customer experience via all relevant communication channels.
Identify and analyse customers issues and provide strategic solutions to resolve their needs.
Accurately process all required data/information using appropriate systems and tools while adhering to the company's group data security policy and escalating emergencies to the team leader while providing solutions for improvements
Identify trends in customer satisfaction levels and provide appropriate improvement implementation plans
Collaborate with existing customer service team to provide strong after-sales services
Adhere to company policies and procedures closely to always uphold professionalism
Build sustainable relationships and engage customers by taking the extra mile.
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the QualityManagement System of TDCX.

Who are we looking for

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor'sDegree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
Two(2) years of work experience in the retail sales or customer service in luxury/ high-end goods domain or experience in contact centre / e-com related activities is required for this position.
Ability to multi-task and use the information provided by customers to tailor responsesand actions to meet specific needs.
Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voicequality, grammar, and articulation).
Excellent verbal and written communication skills in English, Mandarin and Cantonese to support customers from Mandarin Speaking and Cantonese Speaking countries.
Comfortable working with computers and multiple systems Salesforce, SAP and CRM are a plus
Flexibility with working in shifts, and working on weekend and public holidays if required

Who is TDCX

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

Client Service Advisor | Luxury Fashion | Mandarin and Hong Kong Market