HP Service Manager (HPSM), Servicenow, Change Management, Incident Management, Major Incident Management, ITIL-based ITSM processes, Production incident tracking and governance reporting tools

Incident Management, Major Incident Management, Itil, ITSM frameworks, Service Desk Operations, Escalation Management

Unix, Windows OS, Servicenow, Itsm, Networking, Itil Service Management, Middleware, JIRA, Databases, Incident Management, Problem Management, Auditing, Evidence Management, Trend Analysis, Root Cause Analysis, Management Reporting, KPI, Continuous Improvement, Remedy, Process Documentation

MS Excel (including macros), End-of-Day (EOD) batch scheduling, Servicenow, Unix, BMC Remedy, Middleware, Itil, Storage, Linux, BMC Helix, Network, Application Support, Powerpoint