Position Purpose

Lead the functional and technical support for the suite of APAC International cash management applications – Money Transfer System (MTS), Client Account Management System (CAMS), Suspend Management Service (SMS) and Cash Management Store (CMS).
Role requires strong technical knowledge for the combination of legacy and modern technologies - Mainframe JCL, DB2/SPUFI, Control M, Oracle/SQL, Linux, TIBCO, Dynatrace, Grafana & Helios.
Coordinate with Global MTS, Global Monitoring and Business Analyst teams to guarantee that all changes, fixes and enhancements are correctly aligned with APAC international payment flow requirements.
Drive the L2 application support team located in Singapore and provide support for the APAC region users by ensuring high availability of applications.
Performs technical, functional sanity checks and tests, prior implementation of the fixes and system changes to the production.
Act as an escalation point for critical technical issues and drive application incidents ensuring minimal service disruptions and client impact.
Perform post incident review and ensure root cause analysis (RCA) is performed to prevent recurrence.
Ensure that backup procedures are in place and that the application can be recovered quickly in the event of failure. Support Disaster Recovery Test and Business Continuity activities.
Provide regular updates to management regarding application performance, project statuses, and risks.
Champion knowledge transfer, documentation and automation initiatives to uplift the Singapore team support capability.
Analyze and challenge existing support processes to achieve continuous improvement.

Responsibilities

Application Support & Incident Management

Own L2/L3 production support for CM applications; drive incident resolution, root cause analysis and timely work arounds.
Coordinate preventive and corrective maintenance, including weekend/holiday on call duties.
Lead problem management activities, ensuring permanent fixes are prioritized and delivered.

Global Collaboration

Work with the Global MTS team to assess that any application change is fully assessed for impact on APAC payment flows.
Coordinate with Global MTS for fixes required by APAC specific MTS processes.
Align with the Global Monitoring team to implement and maintain business level monitoring (Dynatrace, custom alerts).

Change & Release Management

Support change management processes and application releases; sign off on technical readiness for APAC deployments.
Participate in Disaster Recovery testing, Business Continuity activities and post security patch health checks.

Technical Architecture & Optimization

Champion the rare technology stack across the APAC Payments & Cash management ecosystem.
Identify the repeated work and automate to improve team's operational capabilities

Stakeholder & BA Alignment

Partner with Business Analysts & Development team to ensure production problem artefacts are addressed timely.
Provide clear status updates to business users, senior management and external vendors/regulators.
Partner with Operations teams in APAC to develop an operational contingency for international payment applications in APAC.

Knowledge Management & Continuous Improvement

Document SOPs, run books and knowledge base articles; drive cross training of team members.
Analyze existing support processes, propose and implement continuous improvement initiatives.

Technical & Behavioral Competencies

Technical

Mainframe JCLs, SPUFI DB2
Oracle PL/SQL, SQL tuning, performance optimization
Linux/UNIX – scripting (Shell, Python) and system administration
TIBCO (EMS, Business Works) – middleware integration
Dynatrace, Grafana, Helios – application performance monitoring
Control M Distribution
JAVA/J2EE, WebSphere/Tomcat/JBoss
IBM MQ & Mainframe interfaces
ITSM tool: ServiceNow
Collaboration platforms: SharePoint, Confluence
Strong debugging and root cause analysis skills

Functional

Deep understanding of international payments ecosystem - clearing systems and cash management processes
Working grasp of double posting accounting treatment and end of day/month batch runs
Solid grasp of ITIL concepts (incident, problem, change, release management)
Experience in supporting international payments in the APAC region

Behavioural

Excellent communication and stakeholder management skills; able to convey technical details to business users
Results and client oriented with a proactive can do attitude
Technical lead and Team player with strong analytical mindset; capable of working independently while escalating appropriately
Mentoring attitude – able to up skill junior and offshore team members
Strong interpersonal skills; able to influence across geographies (India, Paris, Brussels)

Qualifications

Specific Qualifications

Bachelor's degree in computer science or related disciplines.
Good command of spoken and written English.

Experience

≥ 8 years of Application support with at least 3 years of experience in leading team of cash management / payment applications in APAC
Hands on expertise with the technology stack combination listed
Proven record of coordinating globally distributed teams and delivering APAC specific solutions
Experience authoring and executing contingency / DR plans

Internal

Customer/Supplier Relations:

Customers

Business lines, Client Service Desk, Middle Office & Back Office

Suppliers

Infra admin and other interfacing IT teams

External

Vendors of cash management international payment solutions.
APAC Regulator like - BCS, MAS, HKICL, Paynet etc.

About BNP PARIBAS

As the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
BNP Paribas MixCity which fosters better representation of women at all levels of the organization
Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

Application manager / Technical Lead - Cash International Payments