1. Daily Operations

2. Staff Supervision

Lead, brief, and assign duties to service, bar, and kitchen staff.
Monitor staff performance, attendance, grooming, and work discipline.
Train new employees on service standards, SOPs, menu knowledge, and workplace procedures.
Manage staff deployment during peak and non-peak periods.

3. Customer Service

4. Food & Beverage Quality

Monitor food and beverage quality, presentation, portion control, and consistency.
Ensure products are prepared and served according to established standards.
Check stock levels and communicate replenishment requirements to the relevant person.

5. Hygiene & Food Safety

Ensure staff comply with food safety, personal hygiene, cleaning, and sanitation requirements.
Conduct regular checks of dining areas, kitchen/service areas, equipment, and storage areas.
Ensure cleaning schedules and food safety procedures are properly followed.

6. Inventory & Cost Control

7. Cash & Administrative Duties

8. Sales & Business Performance

Monitor daily sales and identify opportunities to improve revenue.
Promote menu items, promotions, and upselling opportunities.
Provide feedback to management regarding customer preferences, operational issues, and areas for improvement.

9. Safety & Compliance

Ensure compliance with workplace safety, fire safety, food safety, and company policies.
Report equipment faults, accidents, hazards, and maintenance issues promptly.
Ensure staff follow safe work practices at all times.

10. Other Responsibilities

Support the Restaurant/Café Manager in achieving operational and business targets.
Assist in staff scheduling and manpower planning.
Coordinate between front-of-house and kitchen teams.
Perform other duties reasonably assigned by management.

Cafe Supervisor