Experience: 6+ Years
Role: PMO/Project Admin

.1 PMO Governance and Controls

Assess existing PMO processes and recommend appropriate improvements.
Define, implement, maintain, and continuously improve PMO frameworks, standards, controls, and governance processes.
Establish mechanisms to monitor compliance with applicable governance and approval requirements.
Provide portfolio and programme-level oversight across relevant projects and workstreams.
Monitor and consolidate information relating to schedules, budgets, scope, risks, issues, changes, and dependencies.
Maintain effective change-control, risk-management, escalation, and decision-tracking processes.
Coordinate with global and regional IT stakeholders to maintain transparency across the IT project portfolio.
Identify governance gaps and recommend corrective or preventive actions.
Maintain appropriate governance documentation and supporting evidence.

3.2 Programme Oversight

Provide programme management services for designated regional or global IT initiatives.
Establish and maintain integrated programme plans, milestones, dependencies, and governance calendars.
Coordinate inputs from project managers, workstream leads, business stakeholders, and suppliers.
Identify delivery risks, constraints, and cross-functional dependencies.
Develop mitigation options and provide clear recommendations for management decisions.
Track agreed actions and decisions through completion.
Assess whether delivery outcomes remain aligned with approved scope, timelines, budgets, and expected business value.
Escalate material risks, delays, or delivery concerns through the agreed governance channels.

3.3 Project Management Standards and Continuous Improvement

Develop, refine, and maintain project management frameworks, templates, guidelines, and supporting materials.
Recommend and implement measures to improve project delivery maturity.
Promote consistent project management practices across relevant IT operations teams.
Review project documentation for completeness and alignment with agreed governance requirements.
Support audit readiness by maintaining appropriate governance records and evidence.
Identify opportunities for process optimisation, automation, and improved reporting.
Monitor the adoption and effectiveness of agreed project management standards.

3.4 Executive Reporting and Governance Forums

Produce portfolio and programme dashboards, status reports, risk summaries, and decision papers.
Prepare materials for steering committees, management reviews, and executive forums.
Present relevant findings, risks, trade-offs, dependencies, and recommendations.
Maintain action, decision, risk, issue, and dependency registers arising from governance meetings.
Ensure reporting is accurate, concise, timely, and suitable for executive decision-making.
Follow up with relevant stakeholders to ensure that agreed actions are completed within required timelines.

3.5 Stakeholder and Dependency Coordination

Engage with relevant global and regional IT teams, business functions, project teams, and third-party suppliers.
Facilitate governance meetings, programme reviews, workshops, and planning sessions where required.
Coordinate cross-functional and cross-regional dependencies.
Support structured escalation and resolution of issues.

Deliverable

Expected Outcome or Frequency

Service mobilisation and discovery assessment

Completed within the agreed period following service commencement

PMO governance framework

Established, documented, and maintained throughout the service term

Governance and reporting calendar

Established during mobilisation and maintained throughout the term

Portfolio and programme status dashboards

Provided at the agreed reporting frequency

Integrated programme or milestone plans

Established for designated programmes and regularly updated

Risk, issue, action, dependency, and decision registers

Maintained continuously and reported at the agreed frequency

Budget, schedule, scope, and change reporting

Included in relevant portfolio and programme reviews

Steering committee and executive materials

Delivered before each scheduled governance forum

Governance meeting records and action tracking

Issued within the agreed timeframe following each meeting

PMO templates, guidelines, and standards

Developed or enhanced according to the agreed improvement plan

Process and delivery maturity recommendations

Presented periodically, with implementation progress tracked

Service performance report

Provided monthly or at another agreed frequency

Knowledge-transfer and transition package

Delivered before service completion or transition

Accommodate reasonable interaction across time zones where necessary for global service delivery.
Maintain effective communication with the CMA CGM Service Owner and other authorised stakeholders.

4. Deliverables

The detailed content, format, frequency, due dates,dependencies, and acceptance criteria will be agreed during servicemobilisation.

5. Service Levels and Acceptance Criteria

Agreed reports, deliverables, and governance materials are delivered on time.
Information presented is accurate, complete, and traceable to available source data.
Critical risks and issues are escalated within agreed timeframes.
Governance meetings and decision points are supported according to the agreed calendar.
Actions and decisions are documented and tracked through closure.
Programme dependencies are identified, monitored, and actively managed.
Deliverables comply with agreed templates, governance standards, and documentation requirements.
Stakeholder communication is timely, professional, and effective.
Service documentation is maintained to support continuity and knowledge retention.
Delivery outcomes remain aligned with agreed service objectives and business priorities.

CMA CGM may accept a deliverable, request reasonable corrections,or reject it with documented reasons where it does not meet agreedrequirements. The supplier will correct identified deficiencies within anagreed timeframe.

6. Supplier Capability Requirements

Proven experience delivering IT PMO and programme management services.
Experience supporting regional or global IT environments.
Demonstrated capability in governance, portfolio reporting, executive communication, risk management, and dependency coordination.
Appropriate service continuity, quality assurance, and knowledge-management arrangements.
Ability to support stakeholder engagement across multiple regions and time zones.
Proficiency with Microsoft 365, PowerPoint, and appropriate reporting and presentation tools.
Appropriate controls for confidentiality, information security, and data protection.
Ability to provide consistent service throughout the agreed service term.

7. Qualifications of Proposed Service Personnel

At least five years of relevant experience in IT PMO, programme management, or a comparable service environment.
Experience supporting regional or global IT teams is preferred.
Strong programme and project governance capability.
Experience producing executive-level reports, presentations, and steering committee materials.
Strong analytical, problem-solving, decision-making, and stakeholder-management skills.
Proficiency in Microsoft 365, including PowerPoint and relevant reporting tools.
Strong communication and coordination skills.
Attention to detail and demonstrated operational discipline.
Ability to promote innovation, optimisation, and continuous improvement.
Relevant certifications, such as PMP or PRINCE2, are preferred.

The supplier remains responsible for the employment, engagement,remuneration, supervision, management, and administration of its personnel