Company Overview

Solverminds is a global technology company delivering enterprise resource management solutions, consulting, and data analytics for the maritime industry. Our advanced web platform ensures scalable, cost-effective IT with actionable insights and optimized business results.

Job Summary

We seek an experienced IT Manager to lead corporate IT operations in Singapore, support enterprise customer technology engagements, and manage critical technology incidents with strong Microsoft 365, infrastructure, and cybersecurity expertise.

Responsibilities

Lead corporate IT operations for the Singapore office, ensuring secure, reliable, and efficient technology services
Administer and govern Microsoft 365 services including SharePoint Online, Exchange Online, Teams, OneDrive, and Entra ID to maintain operational excellence
Develop and enforce IT policies, user access controls, identity management, MFA, data protection, and corporate IT procedures to safeguard information security
Manage IT assets, software licensing, endpoint security, backup systems, and vendor relationships to optimize resource utilization
Identify and implement improvements in collaboration tools, document management, workflow automation, and IT processes to enhance productivity
Coordinate and oversee Chennai-based IT teams for technical execution and support while maintaining accountability for Singapore's IT governance
Ensure cybersecurity best practices, compliance readiness, and operational controls are consistently applied
Engage in technology reviews, workshops, and discussions with enterprise customers, communicating effectively with IT Managers, CIOs, and cybersecurity teams
Support cloud infrastructure, enterprise IT architecture, hosting environments, cybersecurity, data protection, integrations, and governance discussions with customers
Collaborate with internal infrastructure, security, product, and engineering teams to provide technical information and resolve customer queries
Assist in customer IT assessments, security questionnaires, technical clarifications, and technology-related proposal discussions
Present complex technical information clearly, translating it into practical business and operational insights
Coordinate and manage critical technology incidents, operational disruptions, and customer escalations to ensure timely resolution
Facilitate investigation and resolution of incidents by working closely with infrastructure, cloud, cybersecurity, engineering, and delivery teams
Provide structured communication, progress updates, and stakeholder coordination during critical incidents
Support incident reviews, root-cause analysis, corrective actions, and preventive measures to improve system reliability
Assist management in evaluating technology risks, identifying dependencies, and coordinating appropriate responses

Required competencies and certifications

Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline
Strong hands-on expertise in Microsoft 365 administration, including SharePoint Online, Exchange Online, Teams, OneDrive, and Entra ID
Sound understanding of IT infrastructure, networking, servers, cloud services, cybersecurity, and enterprise technology environments
Familiarity with Microsoft Azure, identity and access management, endpoint security, and IT governance
Experience coordinating IT teams, vendors, and external technical service providers
Excellent verbal and written communication skills for conducting technical discussions and presentations with senior customer stakeholders
Proven ability to independently manage responsibilities, coordinate cross-functional teams, and handle technical escalations
Strong organizational skills, sound judgment, and a proactive problem-solving approach

Preferred competencies and qualifications

Microsoft certifications in Microsoft 365, Azure, or cybersecurity
Experience with Microsoft Intune, Defender, Purview, Power Automate, or Power Platform
Familiarity with ISO 27001, SOC 2, ITIL, or similar security and IT governance frameworks
Experience in enterprise software, SaaS, cloud services, or technology consulting environments
Exposure to customer-facing technical reviews, IT audits, and enterprise security assessments
Experience supporting critical incidents, business continuity, or disaster recovery coordination
Maritime industry experience is a plus but not required

IT Manager Corporate Systems & Technology