Job Summary:

We are seeking a motivated and experienced Senior Executive, Motor Claims to join our Claims team. The successful candidate will be responsible for managing assigned motor claims from notification through resolution, while delivering a high standard of customer service and achieving fair, timely, and cost-effective claims outcomes.

The role will also support the Team Manager in claims operations, process improvement, cost management, and the delivery of an enhanced customer experience.

Job Responsibilities:

Provide the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to produce the best claim outcomes
Provide accurate and timely information to all external and internal stakeholders to address claim status and other product related inquiries
Interpret the insurance contract and apply to the exposures presented with each assigned claim
Evaluate and negotiate the resolution of claims, while mitigating damages, to achieve cost effective claim outcomes within authorized amounts or specific file authority to produce appropriate outcomes
Review reserves on all assigned claim files and recommend
Exercise independent judgment up to the stated financial authority
Actively identify fraudulent claims and report it if discovered during the handling of assigned claim files
Early identify subrogation opportunities to minimize loss and improve loss ratio
Proactively work with superior to continuous seek improvement in claims processes for better cost control and improve customer satisfaction

Job Experience:

Bachelor's degree or equivalent qualification.
Minimum 4 years of relevant claims-handling experience, preferably with exposure to motor claims.
Experience in claims assessment, negotiation, liability determination, fraud identification, and recovery or subrogation is an advantage.
Detail-minded, service-oriented, team player with good communications and interpersonal skills.
CGI certification, including BCP, PGI, and CGI, is required.
Proficient in Microsoft Office applications and claims administration systems.

Senior Executive, Claims Motor