Job Description

Residence Advisor – Live-In Position

EF International Language Campus – Singapore

Location: Chancery Court, Singapore

Your Role

EF Singapore is looking for a responsible, outgoing and service-oriented Residence Advisor (RA) to live on-site at our student residence at Chancery Court.

As Residence Advisor, you will live alongside our international students and help ensure the residence is safe, welcoming, clean, well-organised and feels like a genuine home away from home.

You will play an important role in the overall student experience, supporting students as they adjust to living in Singapore, welcoming new arrivals, maintaining residence standards, enforcing community rules and helping create a positive international community.

This is an exchange-of-services position rather than a salaried role. In return for carrying out the Residence Advisor responsibilities, you will receive fully furnished private single-room accommodation within the residence, with utilities covered subject to fair usage.

Key Responsibilities

Student Arrivals & Departures

Ensure rooms are clean, prepared and ready for arriving students, including beds and linen.
Meet and greet new students and support the check-in process.
Show students to their rooms and help them settle into the residence.
Conduct residence orientation and explain community standards, rules and expectations.
Administer and collect Residence Agreements where required.
Remind departing students of check-out procedures.
Support student check-outs and ensure rooms are appropriately reset for the next arrival.

Residence Standards & Operations

Conduct regular checks of bedrooms, kitchens, bathrooms, toilets and common areas.
Ensure appropriate standards of cleanliness, hygiene and general upkeep are maintained.
Monitor ventilation, humidity and potential mould issues and take preventative action where required.
Ensure shared spaces and waste areas are properly maintained.
Identify and report maintenance issues promptly and follow up to ensure they are resolved.
Ensure adequate clean bedding and pillows are available ahead of student arrivals.
Help maintain a residence that is clean, organised and welcoming at all times.

Student Welfare & Support

Act as an approachable first point of contact for students living in the residence.
Provide basic guidance and support to international students adjusting to living independently and to life in Singapore.
Assist students with day-to-day residence concerns and minor problems.
Help resolve minor conflicts calmly and fairly.
Escalate serious welfare, behavioural, safeguarding or operational concerns to the appropriate EF staff member.
Foster a safe, respectful and inclusive living environment.

Rules, Safety & Compliance

Ensure students understand and follow residence rules and community standards.
Monitor quiet hours, kitchen and laundry rules and other residence expectations.
Ensure overnight guest policies are followed.
Conduct room checks when necessary.
Conduct U18 curfew checks where required.
Ensure students comply with relevant fire safety and building regulations.
Report incidents and significant rule breaches promptly and maintain basic records where required.

Student Experience & Community

Help create a friendly, inclusive and international community within the residence.
Organise and participate in regular residence activities such as movie nights, games, cultural evenings, study sessions and festival celebrations.
Encourage students of different nationalities and backgrounds to interact and build friendships.
Be visible and approachable within the residence.
Contribute directly to student satisfaction and help ensure students have a positive experience during their time with EF Singapore.

Communication & Reporting

Maintain regular communication with the EF Singapore Operations team.
Provide updates on residence conditions and student issues.
Report maintenance concerns promptly.
Liaise with building/residence management when required.
Maintain appropriate records of incidents or significant residence issues.
Communicate proactively rather than waiting for small issues to develop into complaints.

Working Arrangement

The Residence Advisor must live on-site at Chancery Court.

The role is designed around the times when students most need support. Mid-week duties are generally light, with weekends being the main operational period, particularly for Saturday departures and Sunday arrivals. Hours will vary depending on student numbers and the volume of arrivals and departures.

Some evening availability is required, particularly for student welfare, residence issues and U18 curfew responsibilities. Additional flexibility may be required during peak arrival periods and the winter and summer seasons.

What Does Success Look Like

A Successful Residence Advisor

Creates a genuine home away from home for our international students.
Maintains a clean, fresh, organised and welcoming residence.
Provides friendly and professional support to students.
Builds trust so students feel comfortable approaching them for help.
Is firm but fair and applies residence rules consistently.
Identifies and resolves minor issues before they become complaints.
Creates a positive community atmosphere and encourages student interaction.
Communicates proactively with the EF Singapore team.
Supports smooth and well-organised student arrivals and departures.
Contributes to high student satisfaction and positive residence feedback.

Who Are We Looking For

This role could be particularly suitable for a mature university student, young professional or internationally minded individual who enjoys working with people from different cultures and is interested in gaining experience within an international education environment.

The ideal candidate will be responsible, mature and dependable, with strong English communication skills. You should be approachable and patient while also being confident enough to enforce rules when required.

Experience in education, hospitality, student services, youth work, accommodation or customer service would be beneficial, but the right attitude is equally important.

Above all, we are looking for someone who genuinely enjoys working with international students and understands that student satisfaction, safety and welfare are at the heart of the role.

What You Receive

In exchange for your services, you will receive:

Fully furnished private single-room accommodation at Chancery Court.
Utilities covered, subject to fair usage.
Experience working within an international education environment.
Opportunities to develop skills in student welfare, customer service, leadership and community management.
The opportunity to live and work alongside students from around the world and play an important role in their Singapore experience.

At EF, we want our students to have the time of their lives while they are in Singapore. As Residence Advisor, you will play an important part in making that happen.