Our client is a leading Multinational Technology company. This is a 12 month contract role.

Job Responsibilities

Accountable for Customer's overall success with the company, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
Network within accounts in order to achieve successful execution of client's strategy and roadmap
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
Drive adoption of company products - using data to provide insights and progress from baseline through the maturity curve
Champion innovation by sharing industry trends and new ways your customers can use company solutions to advance their digital maturity
Identify Customer risk, and collaborate with the extended team to build and activate get well plans
Bethe voice of the customer internally at company - sharing strategic use-cases, process improvements, and asks back into the internal ecosystem
Contribute to Customer Success thought leadership and share standard methodologies and feedback across the organization to continuously improve our approach

Job Requirements:

Bachelor's Degree required with preference for a Master's degree or equivalent experience
Min 7-10 years experience in customer success, account management, sales roles with technology, SaaS, Enterprise companies.
Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
Demonstrated in customer success, relationship management or management consulting organization with validated, quantifiable experience delivering on significant business value.
Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
Effective at leading executive C-level discussions and presentations
Strong executive presence, including experience partnering with and influencing client executives and be a credible and effective C-level advisor
Ability to travel up to 25% of the time
Should have strong communication and stakeholder management skills

If you are keen on this excitingopportunity, kindly Apply Now.

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Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

Senior Customer Success Manager