Company Overview

TVH is a global market leader headquartered in Belgium, specializing in replacement parts and accessories for material handling and industrial vehicles. The Singapore office serves as the ASEAN Regional HQ with branches across six major Southeast Asian countries.

Job Summary

As a Sales Development Advisor at TVH Singapore, you will drive customer portfolio growth by managing onboarding, creating offers, gathering market insights, and proactively developing sales opportunities in collaboration with cross-functional teams.

Responsibilities

Serve as the primary contact for customers and prospects in Singapore to expand the customer portfolio alongside Branch and Business Development Managers
Create and actively follow up on offers and orders to collect market data on product pricing, competition, and economic conditions, sharing insights with managers and pricing teams
Register and resolve customer complaints with timely follow-up in coordination with quality teams and managers
Collaborate effectively with internal teams and other departments to ensure seamless customer service
Manage the customer onboarding journey for first-time orders from incoming leads to deliver a professional and impactful experience
Take full ownership of assigned accounts by following up to understand and address customer needs related to TVH products
Proactively reach out to and develop customers identified through insights such as propensity to buy or propensity to grow to convert leads into sales opportunities
Guide and educate customers on using the e-commerce platform to enable effective and autonomous navigation
Gather and systematically report information on product pricing, competitor activity, and regional economic trends to Pricing and Team Leaders
Provide backup support for colleagues as needed

Preferred competencies and qualifications

Multiple years of relevant experience in a technical-commercial role
Proficient in spoken and written Chinese and English in order to communicate with Chinese and English speaking stakeholders and customers
Strong relational sales skills focused on achieving measurable results
Ability to work independently and collaboratively as a team player
Skilled in outbound calling to engage and develop customer relationships
Organized mindset with proactive problem-solving and follow-up abilities
Persistent and resilient in pursuing sales and administrative tasks

Inside Sales Executive