The Scope:

A Bartender is responsible for delivering excellent Guest experience while working to achieve departmental targets. Responsible for anticipating the needs of attending patrons, maintain the established standard of service, and to adhere to the policies and procedures of the hotel.

Job Responsibilities:

Anticipate and attend to guest's needs and desires immediately
Ensure that a high product standard and consistency is maintained all of the time
Maintain a harmonious relationship with other members of the service team
Clear glassware, and any other unnecessary items from your outlet
Maintain an acceptable degree of knowledge with regard to beverage product
Prepare beverages in line with guest requests
Manage guest queries in a timely and efficient manner
Ensure compliance of brand standards
Strive to achieve departmental targets
Ensure cleanliness of bar areas
Comply with hotel security, fire regulations and all health and safety legislation
Comply with local licensing laws
Participate in all rostered theoretical and on the job training sessions
Adhere to all established cashiering policies and procedures
Assist other departments wherever necessary and maintain good working relationships

Qualification:

Hold current Responsible Service of Alcohol certificate
Valid WSQ Basic Food Hygiene certification

Experience:

At least 2 years working experience as a bartender
Have a high standard of hospitality and service standard

Key Competencies:

Able to work under pressure in a fast-paced environment
Establish rapport easily
Great organizational skills with the ability to multi-task
Strong verbal and written communication skills
Proven objection handling, prospecting and negotiation skills.
Reliable, focused, and detail-oriented