Change Management, Journey Management, ChatGPT, Change Analytics, Organizational Strategy, Microsoft Copilot, Claude, Stakeholder Management, Communication

It Service Management, Ms Excel, Change Management, Problem Management, Itil, MS Project

It Service Management, Ms Excel, Application Support, Change Management, Problem Management, Itil, MS Project, Project Management, Powerpoint, Banking Applications

Microsoft Excel, User Stories, Change Management, Solution Design, Requirements Gathering, Testing, DBS 4D Methodology, Business Analysis, Implementation, Automation Workflow Platforms, Stakeholder Engagement, Project Management, Post-Implementation Support, GenAI Agentic AI, UAT Regression Testing

Measurement frameworks, AI capabilities, Programme Management, Change management methodologies, Adoption analytics