Shopify, Workforce Planning, Customer support KPIs, Gorgias, Subscription management platforms, Queue Management, Operational reporting, Rostering, Escalations, Fulfilment partners, 3PLs, Logistics teams

Standard operating procedures (SOPs), Digital Transformation, AWS, Data Analysis, Invoicing procedures

SAP, User Acceptance Testing, route operations, Stakeholder Management, Inventory Control, customer service workflows, Order Fulfillment, Process Design, Training, change adoption

Microsoft Office, After-Sales Service Operations, Forecasting, Leadership, Analytical Skills, Continuous Improvement, Customer Service, Workshop Management, Business Reporting Tools, Process Optimization, Resource Planning, Performance Management

SAP, Digital Transformation, Data Analysis, order processing, customer master data maintenance, Order Management, Process Optimization, delivery management, B2B portal adoption, customer compliance requirements, fulfilment

Incident Management, Data Analytics, Strategizing and Implementation, Budget Management, Data Analysis, Process Improvement

Data Analytics, Digital Transformation, planning, cross-functional collaboration, Visualization, Innovation, program management, end-to-end supply chain customer service expertise

strategic solutions, AI-driven support tools, data-driven insights, chatbots, Optimization, SOP Standards, Process Design, customer support processes