Singapore | Hybrid

Sharon AI

Sharon AI is building the infrastructure powering the next generation of artificial intelligence.

Operating across AI infrastructure, high-performance compute, cloud platforms and large-scale technology environments, Sharon AI delivers scalable, secure and commercially sustainable infrastructure solutions supporting advanced AI workloads globally.

As Sharon AI continues to scale, we're looking for an experienced Technical Account Manager to become the trusted technical advisor for our established customers across Singapore and the wider APAC region.

Working closely with Customer Success Managers, BAU Support, Project Management and Product Engineering teams, you'll provide hands-on technical guidance across technical issues, workload sizing and infrastructure performance monitoring for customer AI workloads. This is a hands-on role suited to a technically strong account manager who is comfortable engaging directly with customer engineering teams, communicating fluently in both English and Mandarin, and translating complex AI infrastructure requirements into practical outcomes.

What You'll Be Doing

Work closely with Customer Success Managers to communicate directly with established customers on technical issues.
Be the first point of contact for established customers for technical questions that fall outside the scope of business-as-usual (BAU) support.
Communicate closely with technical teams across operational roles and BAU support through to product engineering and technical architects.
Work closely with BAU teams to assist with the escalation of critical incidents.
Work closely with Project Management teams to coordinate handover tasks during customer onboarding.
Assist both customers and Sales with sizing and resource requirements for customer AI workloads.
Liaise with customer engineering teams and Sharon AI Solution Architects to assist customers with technical reviews, capacity growth, performance monitoring and system health reviews.

What We're Looking For

Existing experience in a Technical Account Manager or Solutions Architect role.
Strong relationship management skills.
Strong written and spoken communication skills.
Demonstrated understanding of cloud services and technologies.
Demonstrated understanding of ML, LLM and AI software technologies.
Demonstrated understanding of AI cluster and AI factory hardware components and configurations.
Exposure to Jira or similar ticketing systems.
Fluent written and spoken English and Mandarin, to support Sharon AI's Mandarin- and English-speaking customer base across the region.
Highly Regarded
Previous experience working for a Neocloud, HPC, Cloud, Infrastructure or MSP-style organisation.
Exposure to ITIL or similar frameworks.

Why Join Sharon AI

This is an opportunity to join one of the region's fastest-growing AI infrastructure businesses and play a key role in helping customers across Singapore and APAC unlock the full potential of next-generation AI platforms.

You'll work alongside highly talented engineers, architects and customer success professionals while supporting cutting-edge AI infrastructure used by some of the region's leading technology organisations.

If you're passionate about combining technical expertise with customer engagement and want to help shape the future of AI infrastructure, we'd love to hear from you.

Our Values

Integrity - Innovation - Collaboration - Wellbeing - Inclusion

Technical Account Manager / CSM

Technical Account Manager