The Account Management team, part of the Small & Medium Business Group, is dedicated to aiding the growth of small and medium-sized businesses by optimizing their advertising strategies across Meta's suite of apps and services. Account Managers play a crucial role in driving sales and supporting clients to achieve business outcomes on Meta through expert consultation, relationship management, and product knowledge.

Ideal candidates are expected to forge connections with clients and maintain effective internal relationships with cross-functional teams. They should be adept at driving marketing strategies and hands-on with executing tactics. This role demands a deep working knowledge of the Performance Marketing and Ecommerce industry, aiming to boost revenue and foster customized learning and long-term partnerships.

Success in this role hinges on demonstrated experience in consultative sales, coaching, and client service, coupled with a readiness to innovate. Candidates should have experience working effectively in a team-oriented and dynamic environment, possess demonstrated analytical skills, and be proficient in navigating complex challenges, offering solutions, and using data to challenge conventional approaches.

Responsibilities

Provide dedicated account management to advertisers
Demonstrate a commitment to consultative sales in service of advertiser goals
Boost revenue and increase product adoption through achieving client objectives
Become proficient in Meta's solutions tailored for businesses of all sizes and swiftly adapt recommendations to meet broad advertiser requirements
Develop and execute strategic plans to drive transformational advertiser growth with operational rigor
Oversee account operations, including troubleshooting and escalations, to ensure prompt and effective resolution
Work on initiatives with limited and defined scope and execute independently
Work cross-functionally within sales and other Meta organizations to drive revenue and increase customer satisfaction
Lead external client education and consultations on existing best practices and future product solutions, in partnership with internal functional teams
Build and continue to refine your point of view on Meta products through regular self-education and discovery

Minimum Qualifications

4+ years of experience in account management, e-commerce industry, digital/performance marketing, sales, or consulting
Effective communication and presentation skills
Experience in cultivating sales skills and client relationships
Expertise in analyzing data from various sources, both quantitative and qualitative, and presenting it clearly and concisely
Skill in developing actionable insights and storytelling through data visualization, with experience to confidently deliver insights to audiences with varying levels of technical knowledge
Experience in collaborating, communicating, and influencing cross-functional teams
Experience prioritizing and managing tasks within a fast-paced environment
B.A. or B.S. degree in a relevant field, or relevant experience

Preferred Qualifications

Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Experience in the Southeast Asian market
Proficiency in business case modeling and assessing market/opportunity size
Experience across Meta's full suite of advertising solutions
Understanding of fundamental business accounting, finance, and statistics
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Experience influencing C-level executives to build effective and impactful relationships

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Account Manager, Mid-Market (Singapore), SMBG